Cornisha Hopson

Cedar Rapids, IA *****

adytnw@r.postjobfree.com

+1-319-***-****

Authorized to work in the US for any employer

Work Experience

CNA - Certified Nursing Assistant

Vinton Lutheran Home - Vinton, IA

December 2020 to Present

• Turning or moving patients

• Gathering medical supplies

• Bathing patients

• Grooming patients by brushing their hair, teeth, shaving them, etc.

• Feeding patients and documenting their food and liquid intake

• Checking vital signs such as blood pressure and heart rate

• Answering patient calls

• Documenting information

• Cleaning rooms and bed linens

• Stocking supplies

• Assisting with some medical procedures

• Safety procedures

• Transporting patients

• Taking care of wounds

Licensed Insurance Agent

Aflac - Cedar Rapids, IA

February 2020 to July 2022

Conducting sales presentations and enrollments at worksites and in remote environments. Providing excellent customer service and claims support to new and existing policyholders. Attending team meetings, product trainings and mentor sessions as encouraged by the sales team manager. Owner

Inspire Me! Boutique - North Liberty, IA

February 2019 to May 2021

Owner of a small boutique I bought and sold women trendy items. Nursing Unit Clerk

University of Iowa Hospital and Clinics - Iowa City, IA August 2011 to March 2015

• Manages the patient admission and discharge process for the unit.

• Helps patients fill out the necessary admission and discharge forms.

• Uses patient intake and electronic medical records (EMR) software.

• Schedules appointments, procedures, and transportation.

• Answers the phone and directs calls.

• Orders new supplies and equipment.

• Makes photocopies and faxes documents.

• Completes other administrative work as needed.

• Collaborates with medical and administrative staff.

• Maintains the confidentiality of all patient records.

• Follows all hospital policies and procedures.

Customer Service Representative

American Airlines Envoy

• Serves customers by providing product and service information and resolving product and service problems. Provides assistance with passenger check-in and cargo acceptance.

• Attracts potential customers by answering product and service questions and suggesting information about other products and services.

• Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments.

• Recommends potential products or services to management by collecting customer information and analyzing customer needs.

• Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

• Interprets government rules and requirements for domestic and international travel or cargo. Education

GED

Skills

• Vital Signs (10+ years)

• Nursing (10+ years)

• Caregiving (10+ years)

• Hospital Experience (4 years)

• Medical Office Experience (4 years)

• EMR Systems

• Epic (4 years)

• Windows

• Customer support (10+ years)

• Documentation review (10+ years)

• Typing

• Medical Scheduling (4 years)

• Medical Terminology

• Patient Care (10+ years)

• Insurance Verification

• Employee Orientation

• Medical Records

• Filing

• Critical care experience

• Primary care

• Behavioral health

Certifications and Licenses

Licensed Insurance Agent

Present

Driver's License

Present

CPR Certification

Present

CNA

Present

State Tested Nursing Assistant

Present

BLS Certification

Present

AED Certification

Present

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