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Customer Service Project Manager

Location:
Durham, NC
Salary:
80,000 year
Posted:
August 09, 2023

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Resume:

Lawrence Futrell T: 919-***-****

**** ********* ***** *: adytn1@r.postjobfree.com

Durham, NC 27713

EMPLOYMENT SUMMARY

I am a highly motivated and skilled technician with knowledge of commercial and residential construction, low-volt technology, building systems surveying and infrastructure, strategic engineering, and remediation experience. Proven ability to provide excellent customer service, collaborate with engineering teams and provide accurate attention to detail. I have a strong knowledge of telecom, fiber, and broadband technology and a/v structured cabling and router networking—the ability to meet assigned production levels in a fast-paced environment with a strong work ethic.

HIGHLIGHT OF QUALIFICATIONS

Excellent Customer Service Integrated Structured Cabling Experience (25+ years)

Ability to read Schematics, Drawings & Blueprints Project Management and Scheduling

Inventory Control and Tracking Management Network, CCTV, DAS, Nurse Call System Infrastructure

Technical & PC Problem Solving TV & Bracket mounting - A/V Installation

Microsoft Office / iPad / Mobile Device Duke SAP knowledge

PROFESSIONAL EXPERIENCE

Building System Surveyor 01/19 – Present

Johnson Controls, Inc.

Coordinate locally with sub-contractor representatives to obtain project bid quotes and pricing proposals.

Proactively monitor and track each project's local expectations, regulations, and permit requirements.

Provide JCI sellers with customer support as a local point of contact to facilitate a resolution and hand-off to the installation team.

Adhere to current policies, procedures, programs, and services according to JCI standardized processes and completion of deliverables.

Coordinate with application engineers to review project costing estimates and local installation or operations management before the final submission of deliverables to the client.

Engineering Technician 10/17 – 12/19

IJUS

Operated field computing technology, laser rangefinders, and GPS receivers to assess and analyze various attachments and assets to ensure compliance with all Federal, State, and Local codes, NESC standards and client requirements.

Accurately perform fieldwork, properly identify data, prioritize workload, and provide various status reports utilizing engineering and remediation analysis and evaluations.

Collect, input, organize and maintain data through field work and audits on utility structures.

Plan, schedule, conduct, coordinate assigned projects and provides solutions to a variety of problems of minimal scope and complexity with moderate guidance from senior staff

Broadband Fiber Technician 8/16 – 10/17

Future Ready Technologies/Google Fiber by OnePath

Lead technician responsible for providing customer satisfaction and integrity of each job site.

Installation of routers and home networking and configuration of computers for customer onsite.

Perform various tests such as signal strength, speed tests, and cable toning to ensure quality.

Work in small spaces such as attics to place cabling and wiring between walls, in high ceilings and conduit.

Provide the highest degree of safety protocols and ensure final project satisfies building inspection requirements.

Lawrence Futrell 2

Materials Resource Technician 4/15 – 8/16

Duke University Health System

Provided excellent customer service; communicated effectively and worked within a team setting.

Responsible for daily computerized order entry with accuracy and completeness of all inventory.

Ensured prompt delivery of supplies and maintained equipment to warrant good working order.

Maintained fill rate objectives while communicating data inventory control to IT when necessary.

Project Manager/Lead Technician (Independent Contractor) - Durham, NC 08/11 – 4/15

Future Ready Technologies, Inc.

Planned weekly schedule for team of four technicians for ongoing projects and multiple locations.

Managed and performed IT Installation of Fiber Optic Cable, CAT6 for Duke University Cancer Center.

Installation of CCTV, APS Access for wireless phone service, DAS, and CISCO Routers at various locations.

Independent Installation of wiring for nurse calling system and data infrastructure while adhering to codes, regulations and industry standards.

Ensured the highest level of customer service throughout the installation planning process by evaluating location access points, equipment layout, and wiring plan.

Conducted customer premise survey, makes recommendations on equipment placement, up-sells for complete protection, processes work order modifications and manages schedule impact.

Responsible for preparing installations, upgrades, repairs and disconnects by reviewing work orders, gathering equipment, supplies, and tools, and coordinating schedules with customers to verify appointments and confirm equipment on hand.

Verified security systems for correct functionality and optimal performance by testing circuits, equipment and connections to identify, troubleshoot and correct any issues.

Managed day-to-day operations of job site; including delegating and liaising with various trades.

Processing Technician – Lodi, CA 9/06 – 8/11

General Mills Corporation

Responsible for executing all required HACCP/Quality processes and documentation.

Followed standard operating procedures to operate various pieces of high speed and/or high tech processing and packaging equipment.

Troubleshoot problems with machinery and partner with maintenance staff to resolve issues.

Followed all company safety policies and procedures to ensure a safe working environment.

Construction Superintendent/Project Manager – Elk Grove, CA 8/05 – 9/06

Kimball Hill Homes Corporation

Provided ongoing customer relations to the sales team, trade contractors, senior managers, and customers regarding the overall progress of the home while ensuring timely delivery of materials and scheduling.

Managed all aspects of home building process according to quality standards and construction codes Responsible for reading and understanding blueprints and designing structural wire for phone, TV, satellite, and office networks.

Ensure that the homes sites are properly cleared and prepared for the start of the construction while conducting quality control on a daily basis from start to finish to deliver new construction for a timely closing.

Education – Licensing – Certifications

Certificate: Using Drones for Physical Security, 2023

Certified Fiber Optic Technician (NC) State of California CSLB – C7 Low Volt License #928737

Alarm Registrant - NC DOJ #007940P4 ACE License No. 75933 – CA FBI/DOJ Background, 2004 – updated in 2014

Norfolk State University, Norfolk, VA Norfolk Technical Vocational, Norfolk, VA

Major areas of study: Engineering, Drafting, and Design Mechanical Drafting



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