Customer Service Team Leader
Resume:
JASON R. CATES
CHICAGO, IL 60640
********@*****.***
CAREER OBJECTIVE
A position where education, training and experience will be assets. Seeking a challenging organization, offering opportunities for career growth and advancement. SUMMARY OF QUALIFICATIONS
Team Leader- Utilizes a team approach concept to achieve company goals and objectives. Superior interpersonal skills, creates open communication channels with employees. Excellent trouble-shooter.
Learns quickly – Works well independently or as part of a team. Self- motivator. Outstanding customer service relations including establishing a strong rapport for long-term, profitable relationships. Creative and Versatile.
Exceptionally well organized – Detail oriented. Working multiple projects simultaneously in fast-paced and high stress settings, throughout the day. PROFESSIONAL EXPERIENCE
2021-2022 SADDLE & CYCLE CLUB, Hospitality
● Working independently to gather furniture and equipment for setup of various events
● Acting as liaison between all departments and outside vendors to coordinate and direct teammates and contractors
● Keeping organized and efficient with a calm sense of urgency
● Building great rapport with guest and coworkers
2017-2021 TITAN SECURITY, Security
● Patrolling grounds, monitoring all entrances for safety and to prevent theft and vandalism
● Reporting all offenders to law enforcement when necessary and logging all incidents
● Responding to requests for assistance
● Checking credentials of residents, guests and service workers, while being friendly and welcoming
● Permanent Employee Registration Card licensed
2016-2017 MARIANOS, Hospitality
● Opening and closing the bar
● Crafting specialty cocktails for customers
● Restocking drafts and preparing frozen alcoholic spirits
● Working with liquor reps to expand brand knowledge 2014- 2016 SOHO HOUSE, Hospitality
● Warmly greeting returning guests by name and welcoming new guests upon arrival
● Escorting guests to their rooms and transporting all luggage by hand efficiently while building great rapport
● Showcases multiple amenities of the property to provide the paramount experience
● Building lasting relationships with hotel guests, members, and general public
● Employee of the month, June 2016
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