Myriam Smart-Boltwood 805-***-****

Professional Summary

Self-motivated Customer Service & Collections Specialist with 25+ years of experience problem solving and managing and customers with clear and transparent interaction. Excellent communication with calendar follow up skills, combined with kindness and professionalism.

PROFESSIONAL EXPERIENCE

HomeInstead Senior Care -Compassionate Caregiver September 2012 – January 2022

• Ability to multitasking, and trouble shooting and respond to patient needs.

• Being attentive to patients' well-being and safety. Reporting into system via phone log in

• Caring and patient management, managing multiple patients doctors appointments and patient portal, assisting in follow up for authorization and test result, care plan needs.

• Driving people to the doctor, making sure to get exit notes for patient to follow. Ensure and attempt to get patients to exercise, cooking meals per restrictions, ordering and handling other household duties.

• Monitoring and scheduling medical appointments. Hypervigilant for triggers and how to calm a patient.

Medtronics –Customer Service Representative Collections March 2007-October 2007

CMS- Customer Service Representative Collections January 2006- February 2007

Tenent Healthcare -Customer Service Representative/Collections June 2000 -January 2006

• Capitated deduction over a million dollars for all HMO claims.

• Data management – indexing, storage, retrieval, etc.

• Process claims and forms – government, insurance

• A/P, A/R and Collection Management including medical

• Managed a team of five Call Center Representatives.

• Exceptional in reading physical and emotional cues, understanding customers’ needs/moods.

• Able to remain courteous and calm, even during moments of intense customer displeasure.

• Proficient in MS Word, Excel, Power Point.

Core Qualifications

• Team Management * Direct and to the point, follow rules know ethical behavior

• Communicate easily and clearly with all types of customers

• Fluent in French, survival sign language and Spanish

EDUCATION

• Red Cross (CPR & First Aid) 2022

• Coding: ICD10-DM/CPT-HCPCS (Valley College 99) (Conejo Valley Adult) 23

• Medical Credit & Collections (Valley College)99 (Conejo Valley Adult) 23

• Medical Terminology (Valley College) 99

• Computerized & Medical Insurance Billing (Valley College) 99

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