Customer Service Data Entry
Resume:
Betty Gattis
Vineland, NJ *****
****@***.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Telephone Operator II
Thomas Jefferson University Hospital and Methodist Hospital - Philadelphia, PA October 1996 to Present
• Route emergency calls appropriately for all doctors and other hospital staff in a professional and pleasant manner.
• Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
• Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
• Page individuals to inform them of telephone calls using paging or interoffice communication equipment.
• Monitor alarm systems to ensure that secure conditions are maintained.
• Facilitate communication between doctors and hospital staff as well as outside hospitals.
• Maintain standards of confidentiality and privacy for all patients and staff records.
• Process emergency codes as requested for patients as well as visitors for both Jefferson and Methodist Hospitals.
• Assist with the training process of incoming employees PBX Operator
St. Agnes Burn Center - Philadelphia, PA
March 1994 to October 1996
• Route emergency calls appropriately for all doctors and other hospital staff in a professional and pleasant manner.
• Monitor alarm systems to ensure that secure conditions are maintained.
• Page individuals to inform them of telephone calls using paging or interoffice communication equipment.
• Receive and Record patient personal property and secure in safe. Cashier/Customer Service
A&J Fruit and Produce - Philadelphia, PA
June 1983 to March 1994
• Greet customers in a friendly and professional manner.
• Assist with food preparation.
• Scan items and receive customer payments by cash, cards, or vouchers.
• Receive phone orders from customers and ensure accuracy of all orders. Education
High school diploma
Skills
• Clerical Experience (10+ years)
• Multi-line Phone Systems (10+ years)
• Produce Experience (10+ years)
• Multi-line Phone Systems (10+ years)
• Food Preparation (10+ years)
• Clerical Experience (10+ years)
• Produce Experience (10+ years)
• Phone Etiquette (10+ years)
• Hospital Experience (10+ years)
• Front Desk (10+ years)
• Medical Records
• Office Management (10+ years)
• Medical Scheduling
• EMR Systems
• Typing
• Typing (10+ years)
• EMR Systems
• Hospital Experience (10+ years)
• Computer literacy (10+ years)
• Customer service (10+ years)
• Medical Terminology (10+ years)
• Medical Office Experience (10+ years)
• Data Entry (10+ years)
• HIPAA (10+ years)
• Patient Care (9 years)
• Epic (6 years)
• Medical Receptionist (10+ years)
Assessments
Written Communication — Familiar
June 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Customer Focus & Orientation — Highly Proficient
April 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate