Customer Service Representative
Resume:
CLEVELAND, OH *****
adytko@r.postjobfree.com
YOLANDA RODRIGUEZ
SKILLS
Bilingual State Tested Nursing Assistant with over 10 years experience in direct patient care. Exceeding in patient care and hospitality. Excellent with multi- line phone talent. Customer Service Representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
EXPERIENCE
A1 Home Care Service Inc., Cleveland Heights, OH — State Tested Nursing Assistant
JUNE 2007 - PRESENT
● Developed and implemented nursing care plans
● Engaged patients with games, crafts, cooking, music, reading and other activities
● Certified with handling certain medical equipment and supplies that help properly maintain best quality for patient care and safety
● Assisted patients with bathing, dressing, hygiene, and grooming Appliance and Furniture Rental, Cleveland, OH — Customer Service Representative
JULY 2005 - MAY 2007
● Created and maintained an organized database to develop promotional sales
● Directed calls to appropriate individuals and departments
● Built long-term customer relationships and advised customers on purchases and promotions
EDUCATION
Christian Academy, Cleveland, OH — General Education Development July 1997
AWARDS
El Baroio, Cleveland, OH — State Tested Nursing Assistant Certification
JAN 2007
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