Briana Kidd

Chicago, IL *****

adytki@r.postjobfree.com

+1-773-***-****

Seeking a full time or part time customer service position of any sort. I am a strong team leader who always completes tasks on time and to a high degree of quality. I am seeking the opportunity to expand my customer service skills in a busy and challenging role. Authorized to work in the US for any employer

Work Experience

Hair Stylist

Bri nikkole beauty bar - Chicago, IL

Present

I have my own hair business I sell my own hair care products through my online business and to outside customers

Call Center Representative

AT&T - Chicago, IL

January 2016 to January 2019

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Utilizing software, databases, scripts, and tools appropriately.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Making sales or recommendations for products or services that may better suit client needs.

• Taking part in training and other learning opportunities to expand knowledge of company and position.

• Adhering to all company policies and procedures. Sales Associate

walmart - Forest Park, IL

November 2014 to February 2015

Provides remarkable customer service. Answer customer calls. operate a cash register. Follow proper procedure for handling claims. Be knowledgeable about all sections of the store and products within each department. Ensure that merchandise is properly labeled and priced. Replenish stock from the warehouse. Promptly clean all spills. Keep the floor clear of objects. Ensure that all displays are secured properly

Backroom associate- unload truck daily, pull pallets of merchandise onto the sales floor, zone backroom area, stock shelves using L carts.

Sales Associate/Cashier

Columbia sportswear

October 2014 to December 2014

Responsibilities

Perform all required cash register transactions such as sales and exchanges, Provide customer service/ assistance both in person and on the phone, Prepare, record and distribute all customer shipping orders as assigned. Monitor speed and accuracy of deliveries, maintaining merchandising guidelines, restocking daily or as needed and ensuring complete size runs are represented Sales Associate/Customer Service

kmart - Chicago, IL

July 2014 to October 2014

Responsibilities

Greets and assist customers with the use of the my gofer website, set up schedule orders, special instructions along with the basic ordering process, handle member order fulfillment and pick-up orders, answer incoming and outgoing phone calls

Education

Michele Clark Magnet High School

Skills

• Computer technology (7 years)

• Hair extensions

• Salon software

• Call Center (3 years)

• Customer service (5 years)

• Hair Styling

• Retail Sales

• POS

• Communication (2 years)

• Inventory Control

• Order Fulfillment

• Cash Handling (2 years)

Certifications and Licenses

Food Handler Certification

Bassett trainer

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