Customer Service Pbx Operator
Resume:
Las Vegas NV *****
**************@*****.***
JESSIKA WALKER
SKILLS
● Great customer service.
● Adept at operating computers and other office equipment.
● Excellent organizational, communication, and telephone skills.
● Self motivated, quick learner, great at multitasking. EXPERIENCE
Preferred Electric, Plumbing and Mechanical LLC.
Dispatcher.
December 10, 2021 - September 26, 2022
Laid off due to lack of business.
● Receive service call requests over the phone, in portals and with emails.
● Establish relationships with said clients.
● Write up the work order and send it to the company email.
● Dispatch the call to the next available technician when ready.
● Complete and continue jobs for the company.
● Correspondence with clients about continued or completed work.
● Correspond with clients about bids/proposals for jobs.
● Send out the invoices in portals.
● Work hand in hand with the company president,CEO as well as electrical, plumbing and HVAC project managers.
● Request all NTE'S with clients.
● Research for arts needed if technicians could not find it.
● Handle Correspondence with the city of Las Vegas and county concerning backflow recertifications.
● Screen calls as well as take messages.
7F Dog Trainer - Scheduler
September 2021 - January 2022
● Remote.
● Call potential clients and schedule demonstrations with our certified dog trainers.
● Found a dispatching job that paid more.
Sprouts Farmers Market - Vitamin Clerk
December 28, 2019 - March 2022
● Helping customers find the supplements that they need to live their healthiest lifestyle.
● Stocking our products.
● Answering calls when necessary.
The Orleans Hotel and Casino, Las Vegas NV — PBX Operator August 2014-January 2016
● Answer all incoming calls in a timely manner, providing information to both customers and co-workers,transferring calls or taking messages for executive personnel as needed.
● Route emergency calls appropriately
● Page individuals when requested to inform them of phone calls, using paging or inter-office communications equipment.
● Place telephone calls and arrange conference calls as requested.
● Contact security staff members when needed using radio or phone.
● Operate communication systems, such as telephone, switchboard, intercom, two way radio, TTY.
● Relay or route messages.
● Perform clerical duties, such as typing, proofreading, accepting orders/delivery, scheduling appointments for executives or supervisors when requested, and sorting mail for our office.
The Suncoast Hotel and Casino, Las Vegas NV — PBX Operator May 2008- August 2014
● Answer all incoming calls in a timely manner, providing information to both customers and co-workers,transferring calls or taking messages for executive personnel as needed.
● Route emergency calls appropriately
● Page individuals when requested to inform them of phone calls, using paging or inter-office communications equipment.
● Place telephone calls and arrange conference calls as requested.
● Contact security staff members when needed using radio or phone.
● Operate communication systems, such as telephone, switchboard, intercom, two way radio, TTY.
● Relay or route messages.
● Perform clerical duties, such as typing, proofreading, accepting orders/delivery, scheduling appointments for executives or supervisors when requested, and sorting mail for our office.
EDUCATION
● Ongoing.
REFERENCES
● Available upon request.
Contact this candidate