Program Management, Product Management

JEREMY PETTIBON

Seattle, WA, USA 206-***-**** ******.********@*****.*** linkedin.com/in/jeremypettibon

DIGITAL PROGRAM MANAGER

Senior Program Manager with extensive experience in the digital industry. Skilled in project management, technical leadership, and consumer-facing eCommerce. Expert in cross-functional team leadership and communications. Demonstrated ability to manage language programs, development, and testing. Seeking a position where I can continue to learn and grow.

KEY SKILLS

Vendor Management Localization and Translation Program Management Technical Leadership

Reporting and Analysis Video Management Creative Production Confluence and Jira

PROFESSIONAL

AT&T, Bothell, WA (95% Remote) – Lead Product/Dev Manager – Language Program (Mar. 2015 – Jan. 2023)

Language program manager leading the translation of the att.com website across all silos and lines of business.

Managed the launch and sustainment of a multi-phase vendor migration, saving the company approximately $6MM per year, while increasing Spanish traffic by more than 100%

Expanded content translation from ~30% of desktop-only site to 100% of responsive (desktop/mobile) site as well as native application content feeds

Established processes/workflows for translation of additional content such as video and microservices

Maintained multiple vendor contracts (responsible for approx. $1MM/year spend)

Initiated RFI/RFP with alternative suppliers, resulting in renegotiation of the contracts (~10% savings)

Managed user stories, acceptance criteria, requests, and defects in JIRA

Documented processes and workflows in Confluence

Executed A/B testing of language features, toward improvement of user interface/experience

Collaborated with creative team on market research and prototypes

Facilitated language reconciliation between internal stakeholders and vendor translation teams

Created and distributed Adobe Analytics reports specific to traffic, sales, and task accomplishment

Managed language strategy across AT&T’s digital presence: advised internal and external teams on language/localization strategy

Assisted technical teams with configuring and troubleshooting network interfaces with the vendor’s translation system

Initiated trial of translation management system (TMS) and content management system (CMS) connector integration, meant to bring localization functionality in-house

AT&T, Bothell, WA – Senior Technical Director – Video Solutions (Apr. 2012 – Mar. 2015)

Product manager responsible for development of multiple versions of att.com Global Video Player and content management system, as well as implementation of all video assets

Led the transition from Flash-based video playback to a platform-agnostic, fully accessible native video player and content management system (based on TeamSite CMS, later migrated to Adobe AEM)

Managed Agile program comprising video player development, video delivery, social media, and rich media applications

Hosted daily scrum stand-up, other periodic ceremonies including grooming, retrospectives, etc.

Supervised development team of 6, responsible for video player, other rich media applications

Supervised video delivery team of 4, responsible for video encoding, social video, metrics reporting, and asset/data management

Managed work intake, release planning, time/resource tracking, and status communication for projects

Maintained relationships among business, development, video studio, and video delivery team

Developed and executed Business Objects reports on video interactions, analysed metrics and advised on video strategy and goals

AT&T, Bothell, WA – Senior Creative Producer – Rich Media and eSupport (Jul. 2008 – Apr. 2012)

Project manager responsible for creation of all template, text, and graphical assets related to the launch of an entirely new /support context on att.com, as well as integration of rich media into the site

Coordinated production and publication of creative assets: wireframes; visual design; content documents

Exported individual assets from Adobe (Photoshop, Illustrator) source files and Content Requirement Documents

Specialized in rich media: animation; video; interactive retail simulation

OTHER PROFESSIONAL EXPERIENCE

Who’s Calling, Inc Software Test Engineer / Program Manager (Jul. 2005 – Jul. 2008)

AT&T Sr. Software Test Engineer / IT Helpdesk Representative (Oct. 2000 – Jul. 2005)

Socket Internet Services, Columbia, MO Helpdesk Representative (Aug. 1999 – Jul. 2000)

US Air Force Satellite/Wideband Communications Technician (Feb. 1995 – Jan. 1999)

EDUCATION

Bachelor of Arts in Social Sciences (Concentrations: Communications, Political Science)

UNIVERSITY OF WASHINGTON Seattle, WA 3.76 GPA

VOLUNTEER

Volunteer Team Manager, Registrar, Board Member

North Central Little League Seattle WA

INTERESTS/HOBBIES

Travel Snowboarding Song Writing Science Fiction Commercial Space Industry Clean Energy

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