Human Resources
Resume:
V
Adena Vaughn
adyti8@r.postjobfree.com
Avon, IN 46123
SUMMARY
Personable and dedicated HR Professional with extensive experience in Manufacturing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with internal and external customers. Motivated to maintain internal and external customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
SKILLS
Training and Development
Strategic Planning
Recommending Policy Improvements
Planning Policy Integrations
Policy Implementation
Employee Handbook Development
Reviewing Compliance
Compliance
Regulatory Compliance
Data Analytics
Organizational Management
Organizational Development
Payroll
ADP Workforce Now
HRIS
Benefits Management
Compensation and Benefits Administration
Cross-Functional Collaboration
Compensation Structuring
Optimizing Benefit Plans
Leave Management
Recruiting
Executive Recruiting
On/Off-boarding
Onboarding, Training, and Development
Talent Recruitment
Employee Retention
Unemployment Claims
Succession Planning
Optimizing Performance
Performance Management
Microsoft Office Expertise
Customer Retention Strategies
Account Management
Client Support
CRM Software
Project Management Abilities
Employee Coaching
Coaching and Mentoring
Company Leadership
Teamwork and Collaboration
Relationship Building
Employee Engagement Strategies
Improving Organizational Standards
Accident Investigations
Verbal and Written Communication
EXPERIENCE
Client Services Specialist-Direct Hire Recruiter
Aug 2021 to Current
Receive and respond to client requests for information or administrative action
Monitor Requisitions and maintained communications with client for increases
Recruited and staffed associates, as well as exceeded head count goals
Grew annual branch profit by $10,000 from June 22
Sr. Account Service Representative
Apex Benefits Group Mar 2020 to May 2021
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prepare and issue binders, invoices, certificates, on new and renewal business.
Director of Human Resources
Indianapolis, IN
Operation: Job Ready Veterans/ Oct 2017 to Feb 2020
Played a pivotal role in catalyzing 3 large endowment grants totaling $800K as well as maintained all quarterly and annual reporting.
Provides strategic leadership to ensure the organization has the talent to meet its current and future resource needs.
Annually reviews for improvement of the organization's policies, procedures, and practices on personnel matters.
Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
Organized and maintained records to facilitate programs, events and activities.
Developed job descriptions using targeted keywords and published job openings on company website and job boards.
Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
Worked closely with Board of Directors to inform of upcoming commitments and responsibilities.
Benefits Specialist
Family Development Services Dec 2015 to Oct 2017
Present Benefit section of New Hire Orientation/Open Enrollment and update carrier websites
Audits monthly benefits invoices and submits requisitions for timely payment
Manages workers compensation program, COBRA, FMLA, ADA, and Disability programs
Reports the OSHA 300 logs and files OSHA 300A report prior to January 31st of each year
EDUCATION AND TRAINING
Masters of Science: Management and Leadership
Western Governors University Sep 2017
Bachelors of Science: Human Resources
Western Governors University Sep 2015
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