Vice President Software Development

SAM HASSOUNA

Dublin, OH ***** 614-***-**** ************@*****.***

http://www.linkedin.com/in/samhassouna

INSURANCE TECHNOLOGY EXECUTIVE

PROFESSIONAL PROFILE

Experienced in large & complex enterprise technologies, creating an environment of trust and enablement while taking calculated risk that cultivates open, collaborative problem solving of business challenges Able to develop solid relationships across organizations, from the executive level and department heads to the analysts, developers and engineers who power the organization; enabler of organization achievement well beyond those of the competition; accustomed to spearheading the release of simultaneous enterprise scalable IT services & platforms to support high transaction volumes with many concurrent users AREAS OF

EXPERTISE

* M & A, Conversion & Digital Transformation * Infrastructure, POS/Teller & Operations

* Information Sec & Risk Management * Quality, CI, Dev Ops & Architecture

* Enterprise Data Warehouse/Big Data * Predictive Analytics (Cloud & Digital)

* Agile Methodologies & Digital transformation * Software development J2EE and .net

* Technology Strategy & Roadmaps * Organization Restructuring / Alignment

* ITIL Service Delivery Management * ISO 9001 Enterprise /Release Management

* Change management prod assurance * Engineering, Design, and Integration

* Budgeting and Project Delivery * Vendor Management

* Geographically dispersed staff (Captive & Non-Captive) PROFESSIONAL EXPERIENCE

Grange Insurance - Columbus, OH 2018 – 2023

Head of Claims, Billing, Contents, CRM, Data & Middleware Technology Report to CTO as Executive Leader of Insurance Technologies responsible for:

• Set direction to transform insurance technology transformation, development, Architecture & Operation

(Claims, Billing, Datahub, Middleware, Document, CRM, and infrastructure)

• Transform the insurance suite systems, Data, and applications to achieve company strategy aiming at two billion dollars growth journey by 2025 while driving revenue to 50/50 commercial/personal LOBs.

• Owned: Distributed data platforms for application development over Azure cloud, Digital channel, continuous customer through Microsoft Dynamics 360, CRM & AI strategies for the firm. • 3rd party & emerging technology integration with core systems

• Owned all technology API and 3rd party vendor integration and partnered with the business on business process transformations

JPMorgan Chase - Columbus, OH 1998 – 2018

Vice President – Chief Development Officer, 2012 – 2018 Report to CTO as Executive Leader of Corporate Technologies leadership team responsible for:

• Set the overall direction to maximize value and efficiency of Technology development and infrastructure

- Transform core banking systems and applications and ensure that technical operations align with Company strategies including the digital roadmap.

- Owned Distributed applications end to end including complex infrastructure, document management/image archive, operation, and security of money-moving applications & SOA applications; User interface (UI); and complex Transaction event engines and transaction processing systems

- Lead emerging & business disruptive technologies including: Dev Ops, workflow management Digital Payment & Doc management, Storage, SCM, Cloud & Data Center strategy, asset management, Business intelligence, Data Echo systems, mainframe applications, Java, .NET, SQL, Oracle, DB2, Big Data. Key Systems / Responsibilities:

- Architecture, Engineering and Production Operations

- Data Warehousing / Business Intelligence (BI) and Predictive Analytics (cloud & Big Data)

- Enterprise Application Infrastructure, implementation and Operation for 170 applications

- Document Management, BPM and workflow management system

- Risk, Security & compliance, Project Portfolio and Operation Management

- Core Banking Systems executive leadership (Customer Information, Account and Transaction Systems)

- SCRA; AML / KYC and Regulatory Integrations

- UI and Data Analytics Operation

- Enterprise Microsoft Dynamics CRM & Message Broker, MQ, IMS & Alert Engines

- Transaction performance and ETL

Vice President - Corporate Technology, 2010 – 2012 Reported to Corporate Technology CTO, managed all IT quality controls, quality initiatives and metrics in addition to software development and implementation.

- Managed Software development and Implementation Teams for Corporate solutions while standardizing the global technologies working with Image Archive SOA applications; SDM Portal workflow and business rules; Digital & mobile applications and VPC (Virtual Transaction Processing)

- Engineered turnaround of IT’s performance and ISO 9001-driven quality improved service levels and responsible for IT strategic planning - Firm-wide knowledgebase transformation Vice President - Retail Branch Infrastructure, 2004 – 2010 Reported to Retail Technology CTO & led Branch technology (POS & Teller) for a rapidly growing fleet from 1,500 in 2003 to 6,100 branches in 2009 via 4 major back-to-back mergers, while transforming the technology infrastructure to serve the new merger-born Firm. Re-architected brick-and-mortar Branches to integrate different business segments like commercial/Business Banking and Private Client.

- Technology configuration management with success rate of 99.9999% in a green infrastructure.

- Nationwide branch imaging implementation

- Technology infrastructure and integration for 4 of the largest technology mergers in the history of the banking industry: Bank One merger with FCBD, JPMorgan Chase merger with Bank One, JPMorgan Chase acquisition of the Bank of New York, and JPMorgan Chase acquisition of Washington Mutual

Enterprise Technology Senior Manager, 1998 – 2004

Reported to Bank One CTO of Enterprise Technology Services providing full file and print services for the Firm back office and transforming network and client server infrastructure. Led system conversions and transformation initiatives over 5 years, transforming IT into a strategic business partner

- Production Change Management, Information Security, Risk / Controls and Production assurance - Enterprise training programs & talent acquisition modernization that led to the development of a robust IT community throughout the enterprise

- Y2K integration for 4,500 software packages

EDUCATION

Bachelor’s degree in commerce

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