Customer Service, Project Coordinator, Mortgage Consultant, Sales
Resume:
Syaffa' Zumaiah Ruslan
Mortgage Consultant
Self-motivated and meticulous. Involved in loan processing, promote mortgage packages to meet individual needs, and provide advice on mortgage protection and home insurance. Experience working with clients from their initial inquiry all the way to mortgage completion. syaffaruslan@gmail.com
Kota Kinabalu, Malaysia
15 May, 1997
SKILLS
Excellent verbal and
written communication
skills
Working knowledge of
Microsoft Word and
Excel
Client analysis and risk
assessment
Sales and marketing
management
Relationship
management and client
confidentiality
Product knowledge and
customer service
LICENSE
Takaful Basic
Examination (TBE LIFE)
Takaful Basic
Examination (TBE
GENERAL)
Pre-Contract
Examination (PCE LIFE)
Pre-Contract
Examination (PCE
GENERAL)
WORK EXPERIENCE
Mortgage Consultant
Maybank Berhad
08/2022 - Present, Kota Kinabalu, Sabah.
Responsible for interviewing clients and assisting them with the completion of loan applications. Skilled in working closely with the underwriting department to determine conditions for loan approval.
Adept at screening and assessing new mortgage applications for loan eligibility. Highly skilled in ensuring that personal information such as income and expenditure is received and captured.
Proficient in identifying potential risks that can lead to a default on the mortgage loan. Contact : Wira Azlan (Team Manager) - +601*-***-**** Project Coordinator
Alpha Orange Sdn Bhd
01/2020 - 06/2021, Shah Alam, Selangor.
Network Facility Provider
Managed site surveys and acquisitions and created an acquisition site survey report. Assist in compiling project status reports and monitoring sites during the visits. Preparing electricity invoices and keeping records for receipts. Liaise with the local council and local authorities for project approval. Contact : Mohamad Hazmi Abu Kassim (Director) - +601*-***-**** LANGUAGE
Bahasa Melayu (Native or Bilingual Proficiency)
English (Native or Bilingual Proficiency)
Japanese (Limited Working Proficiency)
EDUCATION
Master in Human Capital Management
Universiti Malaysia Sabah
02/2022 - Present,
Bachelor of International Business
Universiti Tenaga Nasional
06/2016 - 08/2019, Muadzam Shah, Pahang.
The Relationship Between Human Resource
Management Practice - Training and
Development Towards Employee Performance
in Multinational Corporation in Malaysia.
Job Description
Job Description
Thesis/Final Year Project
Contact this candidate