Store Manager Customer Service
Resume:
VIVIANA
MURILLO
Angelicavivianamurillo**@gma
il.com
Miami, FL 33181
Professional Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
An enthusiastic bachelor in Social Communication with strong eloquence, and interpersonal skills. Therefore, a sharp and adaptable DJ with deep understanding of nightclub and the electronic music industries; adept at adjusting to trends and reliable performer intimately familiar with inner-workings of nightclubs, and special events.
PROFESSIONAL SUMMARY
Lola's Bar - Bartender
Miami, FL • 10/2022 - 04/2023
SHOTS Miami - Bartender Server
Miami, FL • 10/2021 - 05/2022
Bentley Entertainment - Bartender
Miami, FL • 01/2021 - 04/2021
WORK HISTORY
• Kept bar presentable and well-stocked to meet customer needs. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
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Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
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Assisted servers with specialty drinks orders by preparing on-demand items without delay.
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Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
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Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
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• Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.
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• Explained menu items and suggested appropriate options.
• Bussed and reset tables to keep dining room and work areas clean. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
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Set up bar for operation, obtained cash bank and stocked service bar.
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• Independently opened and closed the bar
• Mix and serve beverages to customers in a friendly manner Perform all bar products and supplies ordering to maintain inventory and event sales
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Operate cash register and (POS) system for transactions and made proper change for cash
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SKILLS
• Mixology Techniques
• Organizational Abilities
• High-Volume Environments
• Cash Handling and Management
• Performance Improvement
• Logistics Operations
Fluid and assertive
communication in problem
solving.
•
Great performance under
pressure
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Good partner and able to work
independently
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Ease of following instructions and
generating quality results.
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Universidad De Las Americas
Quito -Ecuador • 2018
Bachelor: Social Communication
Bartending School of Florida
Miami, FL
Abc Bartending School Miami
Miami, FL
EDUCATION
Zara - Shop Assistant and store manager
01/2018 - 01/2020
MoneyGram - Cashier and store manager
Miami, FL • 01/2010 - 01/2018
• Responsible for serving customers and processing sales transactions Restock shelves, resolve customer complaints and ensure that the sales floor is well
•
• maintained
Responsible for employees assignments are following the store programme
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• Balanced daily registers and generated accounting reports Operated cash register and (POS) systems for transactions and made proper change for cash
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Creating employee schedules, responsible for employees assignments are carried through in the store
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Training new employees and providing ongoing education for employees
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Spanish
Native or Bilingual
English
Professional Working
LANGUAGES
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