Customer Service Data Entry

Stephen Mark Reaves

• Snellville, GA ***** • 678-***-**** • *************@*****.***

Professional Summary

I am a top-notch sales associate with outstanding customer service skills and relationship-building strengths. Reactive to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Skills

Industry Best Practices

Inventory Records

Relationship building with clientele

Meticulous and Organized

Customer Order Fulfillment

Verified and requested patient orders.

Clerical Support

Data Entry

Industry Best Practices

Inventory Records

Hand Trucks

Materials Storage

Customer Order Fulfillment

Pulling Parts

Clerical Support

Auto Parts Handler, 02/2021 to Current

Parts Authority – Norcross, GA

Traced items for inventory and for accuracy to company standards.

Attention to detail while completing assignments.

Developed and maintained courteous and effective working relationships.

Kitchen Design Plus Appliance Sales Specialist, 01/2016 to 02/2021

Lowes Home Improvement Stores – Chamblee, GA

Proactive response to customers in-store and by telephone, going above and beyond to serve their needs.

Support customers in locating and purchasing merchandise in-store and on the website to achieve sales goals.

Learned and utilized organizational and time management skills while managing multiple projects.

Ensured all custom orders had corrected design information and changes notated clearly to the client.

Developed long-term relationships with clients and built a clientele list.

Patient Access Associate, 04/2012 to 12/2014

Parallon Group – Snellville, GA

Followed document protocols to safeguard the confidentiality of patient records.

Provided and utilized administrative knowledge and courtesy to explain procedures and services to patients.

While under pressure, I handled and successfully dealt with difficult situations.

Provide security of all patient information and confidential medical records in compliance with HIPAA privacy laws.

Forwarded calls to appropriate personnel.

Received patient deductibles and co-pay amounts and discussed options to satisfy the remainder of patient financial obligations.

Education

Bachelor of Science: Health Care Administration, 05/2015

Kaplan University des Moines, IA

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