Sales Development Front Desk

Taliya King

Mobile: 910-***-**** • Email: *********@*****.***

OVERVIEW:

Top-Performing Sales Manager with proven track record of continuously superseding organizational goals while driving efficiency and resource development. Excellent communication skills, strong attention to detail, exceptional situational management and prioritization skills. Adaptable, analytical, and solid team builder with an emphasis on best-practices. KEY SKILLSETS:

Sales Mortgage Regulations Program Management Mentorship Tableau / Data Management Product Management Client Relationship Mgmt (CRM) Resource Development EXPERIENCE

Tableau - Salesforce, Atlanta GA October 2022 – May 2023 Sales Development Representative

• Generated leads and identified potential clients through strategic prospecting and cold calling techniques, resulting in a 30% increase in sales pipeline for Tableau products within the Salesforce ecosystem.

• Conducted thorough market research and competitive analysis to identify target industries and verticals, enabling the development of tailored sales strategies and positioning Tableau as the leading analytics solution for Salesforce users.

• Identified opportunities within the advertiser funnel and develop targeted sales programs and service strategies that aligned with these opportunities, resulting in improved acquisition, growth, and retention metrics.

• Utilized Salesforce CRM to track and manage all sales activities, ensuring accurate and up-to-date lead information, and maximizing efficiency in lead management and follow-up processes.

• Developed and delivered compelling sales presentations and product demonstrations to key decision-makers, effectively articulating the value proposition of Tableau's analytics platform within the Salesforce ecosystem, resulting in a 20% increase in closed deals.

• Built and maintained strong client relationships through regular communication, follow-ups, and account management, resulting in a 15% increase in customer retention and upsell opportunities.

• Executed targeted lead generation campaigns across various channels.

• Worked closely with management and stakeholders to ensure smooth delivery and end-to-end execution of scalable sales programs, aligning with business objectives and customer needs.

• Provided valuable customer feedback and market insights to the product development team, contributing to the enhancement of Tableau's features and functionalities to better align with customer needs and preferences.

• Positioned Tableau as a powerful tool for data-driven decision-making within the Salesforce ecosystems. BETTER, Charlotte NC April 2021 – September 2022

Sales Development Associate Mentor

• Regularly communicated program progress, results, and impact to stakeholders, including senior management and key business partners, providing regular updates on program initiatives and aligning with business goals and objectives.

• Led team trainings and individual mentorship on best practices for sales support, de-escalation methods, mortgage compliance and regulations.

• Taught proper communication channels and escalation methods for conflict resolution, customer retention and satisfaction.

• Utilized my expertise in financial technology and risk management to design and execute scalable sales programs and service strategies, aligning with regulatory requirements and customer needs in the home loan market. Create action plans that prepare team members for the Nationwide Mortgage Licensing System exam.

• Assisted team in achieving top metrics by serving as a subject matter expert on mortgage regulations, practices and protocol. Sales Development Associate B

• Educated customers and potential borrowers on the home buying process, interest rates and reasons to use Better as preferred lender.

• Worked closely with cross-functional teams to facilitate smooth delivery and end-to-end execution of program initiatives, ensuring seamless integration across sales, marketing, operations, and customer support functions.

• Communicated information among internal teams to provide faster and more efficient processes for stakeholders.

• Collaborated with product development team to implement changes for client facing user interfaces.

• Consistently demonstrated ownership of the loan process and resolved complex mortgage related problems and customer grievances.

• Handled inbound sales calls and assisted with building client pipelines for a variety of loan teams.

• Ensured qualified leads met quality standards and that channel partners actively engage in following up on leads. WELLS FARGO, Charlotte NC March 2020 – April 2021

Fraud & Claims Operations

• Analyzed claims for multiple internal and external tools to identify and resolve issues.

• Performed thorough investigations, evaluations, and disposition of all claims in adherence with the departmental Claims Standards and Procedures.

• Review suspicious activity and create case management reports for suspected fraud.

• Perform complex investigative research in the following areas: document modification, falsified employment or financial records, wire fraud and ACH transfers, debit card, online fraud, mobile application fraud, and identified loan-related documentation.

• Analyze reports and systems to identify and minimize potential, fraudulent activity on applications and take appropriate action.

• Collect facts and research data to determine emerging trends and provide recommendations to assist in minimal loss exposure mitigating/ recovery losses.

NOVANT HEALTH MINT HILL MEDICAL CENTER, Charlotte NC August 2018 – March 2020 Revenue Cycle

• Responsible for evaluating customers’ needs and building a rapport, Independently and proactively handles customer issues and problems.

• Collaborates with the Nursing Director, Medical Director(s) and Program Director(s) to ensure audit processes meet medical, nursing, and operational standards to enhance service delivery and minimize medical risk.

• Gathers and processing patient demographic and financial information.

• Creates a post implementation monitoring and measurement plan.

• Analyzes data to identify patterns and trends for areas of improvement.

• aids with onboarding and training processes for new team members

• Aribia proficient; To Enter requisitions for supplies that are needed for the ongoing operations of all Novant facilities.

• Extensive ability to evaluate, analyze and understand personal health insurance policy plans. NEROPSYCHIATRIC CARE CENTER, Greensboro, NC April 2017 – August 2018 Front Desk Specialist

• Received payments, schedule appointments properly and maintain multiple providers’ schedule and input information into a computerized system.

• Ability to multitask with several projects and set priorities according to client needs.

• Prepared, collected, and stored medical documentation for audit purpose.

• Reacts calmly and delegates authority in emergency situations, and added the personal, caring touch that immediately put clients at ease.

• Successfully complete generic and department-specific skills validation and competency testing Office Administrator Assistant January 2017 – August 2018

• Developed operational manual for Neuropsychiatric Care Center including job descriptions and (SOP) standard operational procedures.

• Planed, developed, and delivered programs to meet educational needs within the realm of healthcare professionals and team utilizing appropriate delivery methods.

• Market and present statistical information in a skilled manner

• Assessed employee performance and developed improvement plans.

• Advise leaders on organizational policy matters and recommend needed changes.

• Experience in working under deadlines and heavy workloads.

• Collaborated with physician’s psychologists, psychiatric nurses, and other professionals to discuss treatment plans and progress.

EDUCATION

WINSTON SALEM STATE UNIVERSITY, Winton Salem, NC May 2017 Bachelor of Science, Health Care Management: Cum Laude ACCOMPLISHMENTS & CERTIFICATIONS

Nationwide Multistate Licensing System & Registry - NMLS #2141208 (Certification) September 2020 Gearing up for leadership (Novant) August 2019

W.I.S.H (Woman in Science & Health) September 2014 - March 2016 BB&T Emerging Leaders (Certification) September 2016

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