Project Manager

TERIANA CROWLEY

Dallas, TX 214-***-**** ********@*****.***

PROJECT MANAGEMENT PRODUCT MANAGEMENT SOLUTION DELIVERY Technology Project Manager with strong experience leading and supporting intricate high-value initiatives to create, deploy, and support innovative technology products and services. Organizes and manages multidisciplinary teams in charge of IT solution development and support projects, with a strong professional history of coordinating complex IT engineering and implementation initiatives. Leads requirements gathering, technical design, systems engineering, quality control, implementation, and release management activities. Creates and deploys of project management processes that improve the efficiency of technology development and delivery efforts. Seeking roles in project management and product management. PROFESSIONAL EXPERIENCE

PRESIDIO NETWORK SOLUTIONS

Project Manager (January 2022 - Present)

• Coordinate and lead projects focused on developing, deploying, and supporting cloud, data, voice, and security technologies, including Cisco, Microsoft, VMware, Pure Storage, Palo Alto, Dell, and AWS.

• Allocate project resources to ensure the successful completion of IT initiatives, maintaining an average project efficiency of 130% by leveraging Waterfall project management methodologies.

• Work with Engineers and Pre-sales teams to define and integrate strategies for efficiently managing all aspects of technology solution delivery projects.

• Establish and clarify complex project scope requirements, budgets, and schedules for multiple concurrent projects, prioritizing project deliverables according to defined roadmap.

• Leverage strong skills in project leadership, relationship management, conflict resolution, and communications to engage with internal and external teams, working to unify project stakeholders and successfully complete projects according to operational, technical, and financial requirements.

• Track and present project statuses, expenses, and motivate resources, to maintain strong project oversight in order to respond to project changes and risks.

IOT DEPLOYMENT SERVICES

Jr. Project Manager (June 2021 - January 2022)

• Supported high-value projects focused on developing, implementing, and supporting IoT solutions, creating interconnected, intelligent lighting and temperature control systems based on customers’ unique operational and technical requirements.

• Performed financial oversight of project portfolios with total budgets ranging up to $300,000, driving excellent project cost performance while achieving a consistent profit margin of over 50%.

• Collaborated with customer stakeholders to gather technical and operational requirements, using findings to inform solution design and rollout activities.

• Leveraged strong skills in multiple IoT lighting and temperature control platforms, including Daintree Control system, zummesh and zumwired, controlHUBB, and the Advance Provisioning Platform, as well as other technologies from manufacturers such as Acuity, Crestron, Hubble, DMX, and Dali.

• Managed physical implementations of IoT systems, performing system programming, load balancing, and installations of low-voltage wiring, and deployments of on-site systems, including occupancy sensors, lighting panels, photo sensors, wall dimmers, temperature sensors, load controllers, and processing panels.

• Established processes that improved project management capabilities, advancing improvements in customer engagement, solution development and delivery, as well as enhancing project team efficiencies.

• Conduct end-user training to educate customers in the proper use and management of IoT solutions. TERIANA CROWLEY PAGE TWO

IOT DEPLOYMENT SERVICES

Project Engineer (February 2020 - June 2021)

• Verified that installations of IoT solutions aligned with technical specifications established by the lead project manager, evaluating systems and coordinating changes as required.

• Translated IoT system and installation site blueprints in order to properly plan and complete on-site solution implementation deliverables.

• Coordinated all project phases in accordance with established project guidelines and quality standards, successfully supporting all project phases to drive on-time project deliveries within budgetary requirements.

• Prioritized project activities and resources according to operational and technical specifications, ensuring that projects successfully adhered to changing project schedules.

• Engaged customer stakeholders throughout all phases of project lifecycles, communicating project statuses, change activities, and timelines, while cultivating strong professional relationships that produced high levels of customer satisfaction.

APPLE INC.

Technical Specialist (June 2019 - February 2020)

• Provided remote technical support of hardware and software for Apple MacOS and iOS platforms, performing diagnosis and repair of computer systems and mobile devices.

• Coordinated all technical support activities according to customer care and product quality standards, delivering customized support in alignment with the needs of a highly diverse customer base.

• Generated repeat business arising from consistently maintaining a customer service rating above 90%, which was achieved by providing excellent customer experiences.

• Researched changes in product and service landscapes to expand support capabilities according to rapidly evolving technologies.

BATTELLE MEMORIAL INSTITUTE

Researcher (October 2016 - March 2018)

• Conducted phone interviews with members of the public to gather data for medical and technical research projects.

• Ensured the accurate gathering, input, tracking, and communication of research data according to customers’ established technical requirements.

EDUCATION & TRAINING

Currently pursuing a Bachelor of Information Technology Degree, Graduating 2024 ARIZONA STATE UNIVERSITY

Project Management Course

PROJECT MANAGEMENT INSTITUTE (PMI)

TECHNICAL SKILLS

IOT TECHNOLOGIES: Daintree Control System, zummesh, zumwired, controlHUBB, Advance Provisioning Platform, Acuity, Crestron, Hubble, DMX, Dali, Occupancy Sensors, Lighting Panels, Photo Sensors, Wall Dimmers, Temperature Sensors, Load Controllers, Processing Panels OPERATING SYSTEMS: Windows, MacOS, iOS

SOFTWARE: iWork, Bluebeam, AutoCAD, CATI, Microsoft Office (Word, Excel) SOFTWARE DEVELOPMENT: Some experience with Python, Java, MySQL

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