Customer Service High School
Resume:
Kristy Tondre **** Sterling Way
Schertz Texas ***08
**************@*****.***
OBJECTIVE
Looking to bring excellent and consistent administrative and customer service experience to a challenging position while making a positive influence through organization and communication with all potential clients.
EXPERIENCE
United Healthcare, San Antonio — Appeals Supervisor March 2000 - PRESENT
Manage Team of up to 20+ Telecommute Coordinators, resolve conflict, triage correspondence for “clinical” key words, clinical extraction of records, requesting clinical, delegation, interviewing, hiring, training, developing employees, writing and implementing job aids, workflow process and SOP’s. Manage time daily to be able to fit in job expectations as well as working with teams. Work with problem solving, mentoring to allow for team growth within the company.
TeleMed CareXM, Remote — Answering Service
Operator
September 2020 - July 2022
Answered phone lines for doctors, hospitals, specialists needing to be contacted on an urgent basis.
Northeast Methodist Hospital, San Antonio —
Emergency Room Registrar
August 2018 - July 2020
Register patients coming in the hospital from multiple entries (ER, elective surgery, labs, CT/MRI scans). Maintained expectations of registering in excess of 35 patients a day and collections of $2000. Position ended due to COVID
SKILLS
Multi tasking; conflict resolution; Answering multiple phone lines; hiring SME; typing 65-70 wpm; proficient in WORD, Excel, Powerpoint; creating and writing SOP’s, QRG’s & job aids, clinical extraction, CPT/ICD10, procedure codes etc. LANGUAGES
English
EDUCATION
San Antonio College, San Antonio — Core Basics;
Healthcare Administration
September 1993 - May 1995
Somerville High School - Somerville, New Jersey
August 1986 - May 1990
AWARDS
Awards Certificate
- Service Hero Award - 2020 United Healthcare awarded
- DISC Management - 2017 Certificate
- Supervisory Development Training - 2017, 2015, 2013, 2011, 2009, 2007, 2005 Certificate
- Information Mapping Seminar - 2011 Certificate
- HIPPA Privacy Rules - 2000-2018 Certificate
- Team Building - 2017
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