Administrative Assistant Customer Service
Resume:
Jefferson T. Plumley
Professional Summary
Seasoned Security Professional with more than 25 years of experience in Industrial and Private Security. Excellent technical, verbal and written communication skills, with an outgoing personality. Track record of achieving exceptional results in policy creation involving problem solving and customer service. Service-oriented, independent, self-starter, with excellent management skills. Handles tasks with accuracy and efficiency.
Skills
Administration and Management, Time Management, Critical Thinking, Judgment and Decision Making, First Aid, CPR, AED Certified (Adult, Child, Infant), Emergency Response, and Document Writing. Technical skills: Word, XL, Jonas, Oracle, Email, and other applications.
Experience
Director of Security January 2018 - Present: Phoenix Country Club/Troon, Phoenix, AZ
Manage all aspects of the Security and Valet teams. Hire, train, direct and evaluate personnel. Create and revise policy and procedures, emergency response and department documents as needs merit. Manage department budget. Investigate all incidents related to safety, security and emergency response. Manage traffic on club property. Assist with Valet services at busy times. Greet Members and guests and direct to appropriate locations. Receive deliveries when team members are not available. Assist various departments as needed.
Security Officer Nov 2001 – December 2018: Phoenix Country Club, Phoenix, AZ
Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Answer alarms and investigate disturbances. Provide first aid, CPR, AED when necessary. Contact or direct emergency services personnel when needed. Circulate among visitors, patrons, or employees to preserve order and protect property. Monitor security videos and live feed. Escort trespassers off property. Provide service and assistance as directed or as the need is recognized. Maintain access control to various areas throughout club property. Various other duties and responsibilities as requested. Assist club members whenever possible. Work independently without supervision.
Administrative Assistant May 1994 - October 2001: Sanmina Corporation, Phoenix, AZ
Manage Security Team and Health & Safety for the Environmental Compliance Department. Create Policy and Procedure Documents for those departments using ISO Format. Maintaining OSHA 2000 logs, liaison to the medical clinic and workman’s compensation representative. Maintain database records for Personal Protective Equipment (PPE) for 1400 employees. Managing various Facility contracts, including the proposal development process. Design and manage installation of various devices for access control of the facility, include cameras, fencing, magnetic locks, and badge readers, keys and locks. Maintain access control records site wide. Maintaining a state of readiness all fire extinguishers, fire suppression systems, medical first aid kits, Hazardous Materials Emergency response equipment, evacuation route and other signage. Various other duties and responsibilities as directed.
Education
High School Diploma: General Studies, May 1978
Kentucky College of Business: Associate of Business Management, May 1988
Carnegie Management: Certification, March 1998
Contact Information
Jefferson T. Plumley
3621 W. Marconi Avenue, Phoenix, AZ 85053
*********@*****.***
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