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Project Management Call Center

Location:
Hudson, OH
Posted:
August 09, 2023

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Resume:

James H. Lattimore

Email: jhlatt@roadrunner

Mobile: 330-***-****

Profile

James has over 20 years of experience in information technology. He has significant expertise in project and account management as well as in developing, documenting, coding, modifying, testing, and implementing business technology solutions.

CGI Corp 2018-

Senior Consultant

Worked on several project teams implementing solutions for large financial institutions.

The projects ranged from updates to customer facing applications to the implementation of business analytics tools. The projects spanned multiple project management methodologies (Waterfall and Agile), and used various project tracking tools (MS Project, Jira/Confluence, CPPM).

Interviewed users to gather requirements and create user stories

Responsible for collecting the data required to create the artifacts required to complete the project management documentation. for various initiatives in support of the PNC Business Analytics environment.

Created the functional/non functional requirements documentation used by developers.

Performed data analysis by creating or modifying SQL queries or using other available tools.

Analyzed existing user interfaces and ETL integrations to validate acceptable service levels are to project future requirements.

Global Payments Inc, (04/08 to 07/19)

Business Analyst

Member of a project team that supported domestic and international; merchant payment platforms

CICS, IBM Mainframe, COBOL, Connect: Direct, IBM utilities

Provided support for multiple payment formats (ACH, ISO20022 XML, ISO 8583-bit mapping)

Card Associations Compliance release implementations

First Data Corp (01/95 to 07/07)

System Architect

Technical Lead for Mainframe and Unix Implementations

System Performance

Release Control

Business Continuity Planning

Level 2 Call Center Support

Application Programmer

CICS and Batch Processing

COBOL, C++, DB2/SQL, Assembler, IBM Utilities



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