Customer Service Representative
Resume:
DUESHON BROWN
Ferndale, MI *****
adytbn@r.postjobfree.com
PROFILE
Exceptional Customer Service Representative with 10+years of experience delivering quality care to those serviced. Adept at quickly learning and mastering new task to increase productivity and performance. Team player with ability to also perform individual duties as assigned.
EXPERIENCE
Community Advocate Self Employed Ferndale, MI
2012-CURRENT
Assist youth and adult men with troubled background find resources within the community
Advocate for and mentor young men on becoming productive citizens within their community
Work to help individuals find work, create resumes, complete applications for work, gain skills for maintaining employment, and transport to interviews
Work with youth as a “Big Brother” to coach in sports, mentor, and educate them for better life choices
Customer Service Representative Provisional/Certification Center Hazel Park, MI
2016-2020
Greeted incoming customers with courtesy and a warm smile ensuring individual attention and quality service
Advocated for individuals seeking provisional services and explained care, services, laws, and rules that govern services
Upkeep and reviewed documentation to ensure accurate medical records, logs, and files
Maintained communication continuously with physician and staff to ensure proper services and adequate assessments of care
Verified and received payments for services including handling money and credit card payments
Security Supervisor Courtesy Crowd Control Detroit, MI
2006-2020
Supervised events such as “Coats for Kids” and “Shoes for Shorties” to help youth in the community
Supervisor for (8) guards for large events held throughout Metro Detroit
Provided crowd control supervision of guards, greeted guest as they entered and existed events,
Utilized trainings and professional approach to maintain peace and safety of patrons, secured celebrity guests of events and owners of property for events,
Used surveillance to keep watchful eye of and listening ear for possible disturbances and kept occurrences documented
EDUCATION
Communication (Coursework) Oakland University 1992-1993
Business (Coursework) Ferris State University 1997-1998
CERTIFICATION
Chauffeurs License State of Michigan
SKILLS
Customer service
Security
Oral/written communication
Supervision
Data entry
Advocacy
Inbound/Outbound Calling
Community outreach
Mentorship
Maintenance
Driving
Payments Receivable
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