Helen Shembo
Charlotte, NC *****
***********@*****.***
Experienced IT Professional, with an unmatched passion for the industry. Innate leader, known for catalyzing team success by demonstration, yet open to growth! Natural at identifying issues and providing expedited logical solutions to meet the needs of the business. Takes great pride in continuing to learn and grow within the field by staying abreast of the latest techniques and technologies to support the success of company goals and objectives.
Skills Highlights
Fluent in French, Lingala, Swahili, and English
Jabber Software
Microsoft Excel
Troubleshooting
iOS
Data Analytics
Professional Experience:
Information Analyst July 2021 – October 2022
Atrium Health Charlotte, NC
Programmed devices to be built through company WIFI from iOS systems ensuring User Interface is working properly
Configured multiple devices by utilizing Jabber Software and Excel
Managed multiple departments for accuracy and quality
Reported back to supervisor with issues, errors, and adjustments that needed to made
Warehouse Associate March 2020 – July 2020
Amazon Charlotte, NC
Accepted incoming packages through warehouse
Scanned packages to ensure accuracy and quality of goods
Packaged goods and prepared to be sent to final destinations
Student Aide August 2016 – February 2020
Charlotte-Mecklenburg School System Charlotte, NC
Assisted with English as a Second Language program to help French speaking high school students
Conducted demonstrations to teach skills
Enforced administration policies and rules
Attended staff meetings
EducationH:
Information Technology Systems Administration, MyComputerCareers 2021
General Studies, Central Piedmont Community College 2008