Quality Assurance Customer Service

R.A. Nadeeka Maithree

Jayathilaka

Girihela, Niwasa, Unagolagama, Rilpola, Badulla, Uva. 90026, Sri Lanka +94-712****** ******************@*****.***

Professional Summary

Experienced in protecting patients by closely monitoring prescriptions and drug histories. Consistently secure and protect inventories with the best storage and dispensing procedures. Highly organized and hardworking with excellent customers service skills. Skills

• Quality assurance

• Order transcription

• Antibiotic advising

• Secure drugs

• Training

• Patient profile management

• pharmaceutical compounding

• Fill orders

• Serve customers

• Verbal communication

Experience

Pharmacist in Teaching Hospital 02/2009 to Current Ministry of Health Sri Lanka – Badulla, Uva

• Verified filled prescriptions for accuracy using quality assurance policies and procedures.

• Educated customer about potential risks and contraindications of prescribed medications.

• Helped patients access and manage specially medications, resulting in increased patient satisfaction and improved medication adherence rates.

• Clarified prescribed medications, dosages, refills and interactions to suggest alternative and answer questions.

• Delivered educational presentations on medication safety and disease management to increase knowledge and awareness in medication – related matters.

• Carefully reviewed new prescriptions against patients history to identify potential drug interactions.

• Weighed measured and mixed medications using compounding techniques.

• Trained technical and interns in proper pharmacy procedures to protest patients and minimize liability.

• Input and updated patient personal information into pharmacy system.

• Maintained strict security protocols to prevent loss, theft, or misuse of medications.

• Advised patients on how to safely take and store drugs to achieve optimal effects.

• Recommended OTC medications to patients with allergies and other ailments.

• Educated patients on use of prescription and over-the –counter medications.

• Counted and packaged drugs to exactly fulfill prescription outlined in clinician’s orders. Education

• High School Diploma : Pharmacy Dec 2008.

National Institute of Health Sciences – Kalutara Sri Lanka, Western.

• College Diploma : In effective English Communication and speech Jan 2005 Yale College – Gampaha, Western

• Diploma in Computer : Programming and systems analysis Feb 2003 National Youth Services Council – Attanagalla Sri Lank, Western Languages

English, Advanced

Following IELTS Course

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