Customer Service It Support

Jacoma Montford

678-***-**** Atlanta, Georgia **************@*****.***

https://www.linkedin.com/in/jacoma-montford-20b571262 Entry-level IT support professional seeking a full-time role in Information Technology. Recently completed the Google IT Support Professional Certificate — an eight-month IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs. ESOL TEACHER (LTRM SUB) PEACHTREE CORNERS, GA

Pinckneyville Middle School August 2022 – May 2023

• Teach students from age 12-13 in an ESOL classroom environment.

• Customize English learning curriculum and programs based on students’ individual educational plans.

• Evaluate and assess students by using assessment software. OPERATIONS MANAGER JAPAN / US

L.I.F.E. January 2020 – Current

• Create and coordinate events and activities according to the company’s marketing strategy.

• Build and maintain trustworthy and positive relationships with business affiliates, clients, and customers.

• Provide customer service and post product purchase support.

• Oversee all company’s operations.

• Inventory Management

ENGLISH INSTRUCTOR (LEAD SUP.) JAPAN

FES, GES, Honda, Suzuka Technical College September 2011 – July 2022

• Teach English to students (ages 3-17) using PLS curriculum. Evaluate and assess students to improve their English learning capabilities.

• Taught Intermediate and Advance English Conversation course (90day Course, Ages 16- 19). Evaluated students’ progress monthly. Consulted with students about monthly progress.

• Taught intermediate/advance English Conversation and English motivation course in a business setting. Taught company employees how to use English in everyday business WORK & RELEVANT EXPERIENCE

situations. Evaluated students’ progress monthly. Consulted with students about monthly progress.

Google IT Support Professional Certificate May 2023 Eight-month IT support program, developed by Google, that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs.

Oxford TESOL/TEFL/TESL Teaching Certification BMC (Miami, FL) June 2009 - Sept. 2009

Some College TU (Tuskegee, AL)

Aug. 2000 – May 2002

Associate Of Arts Degree, Liberal Studies BC (Bakersfield, CA) May 1997 - May 1999

Technical: Linux, Windows, troubleshooting, networking, directory services, cybersecurity. Business: Customer support, project management, process improvement IT Support: Troubleshooting a “failed download” and “disk full” error message by using log correlation and analysis, application management, command line, and Microsoft 365 Defender. Updating firewall to restrict unwanted and unauthorized access to the personal network. Assigning permissions and giving restrictions to users and groups by using active directory and the command line.

• IT Security Operations

• Operating Systems

• Customer Service

EDUCATION

TECHNICAL & BUSINESS PROFICIENCIES

PROJECTS

ADDITIONAL SKILLS

• Troubleshooting

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