Customer Service Representative

Shalee Madsen

St.George, UT ***** • 435-***-**** • ********@*******.*** • WWW: Bold Profile

Professional Summary

Fast learner, honest, dependable, hard worker, enjoy learning new things, extensive experience in sales

& customer service, always on time.

Skills

• Diverse experience in administrative support

roles

• Proficient in Microsoft Office including Word,

Excel, Outlook

• Excellent phone and customer service skills

• Experience in processing payments

• Task-oriented and able to prioritize

• Strong problem solving skills to create effective solutions

• Hard working and dependable

Work History

Sales Agent/Secretary, 09/2018 to 07/2021

60 Day Credit Repair – St. George, UT

Pitch sales info, collect data, set up billing and payment, provide excellent customer service . Secretary work: Answered phones calls, directed phone calls, recorded phone calls uploaded calls to the file. Office Manager, 12/2014 to 10/2016

Monson Snowboards – Washington, UT

Answered & directed 100 phone calls, processed orders and payments, paid invoices, ordered supplies, prepared shipments, made banking deposits, prepared graphics for snowboards Sales Representative, 10/2015 to 04/2016

Xurli – St. George, UT

Set up Google listings for clients, obtained credit card information, provided excellent customer service. Hair Stylist, 08/2013 to 12/2013

Dollar Cuts – Washington, UT

Cut, colored and styled hair, provided waxing services, cross-sold hair products, washed towels, cleaned store, processed payments

Customer Service Representative, 08/2008 to 08/2010 Investor Mentors – St. George, UT

Up-sold and obtained information to set-up and process merchant accounts, answered and directed phone calls, provided excellent customer service

Education

Cosmetology: Cosmetology, 08/2013

Taylor Andrews Academy - Saint George, UT

High School Diploma: 05/2004

Pine View High School - Saint George, UT

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