OSCAR AGUILAR III

682-***-**** • 469-***-**** • *309 Balsam Dr. K103, Arlington, TX 76006 •

adyt7c@r.postjobfree.com

Objective:

To pursue employment and career that will enable our team the utilization of skill sets, abilities and knowledge to become a successful asset to employer, management & colleagues. Education: Class of 2000 Oñate High School (now Organ Mountain HS) NMHS Diploma (2010) Some College (Correspondence 2012)

Employment History:

Wells Fargo & Company 2023

Title: Customer Service Success Representative (Virtual Banker) - Bilingual CURRENT Virtual Banker enacting support for customer success and seeking ways to improve complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication. Filed Fraud Claims with Specialist tracking following FDIC procedures and Bank regulations Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations. Regularly receive direction from management, escalate questions and refer more difficult issues. Resolve customer issues in a friendly and courteous manner in both English and Spanish. Assisted customers on the phone for long stretches of time in a fast-paced high call volume environment. Navigate multiple computer systems researching customer needs and offering solutions, all while communicating effectively and accurately when delivering information. TRUIST Financial (BB&T [Branch Banking & Trust]) 2020—2022 Title: Service Specialist (CSR)

Assisted with high volume banking inquiries, processing of financial service requests and providing client problem resolution while adhering to Bank policies and procedures. Handled incoming and outgoing banking calls between branches, banking departments and clients in a professional and courteous manner.

Performed specialized operational functions including High Risk Authentication, Business Banking, Fraud Claims, Daily Overdrafts, exception items, online banking, treasury management implementation, commercial analysis foreign & domestic, credit cards, inactivate letters, audit, quality assurance for production.

Oz King Innovations 2017—2020

Title: Independent Contractor; Sales & Service

Serviced residential and small business locations with computer repair, PC builds, connectivity and technical support.

Arranged personal sales and promotion by maintaining a professional and polite demeanor through word of mouth.

Solved troubleshooting issues through a range of software and hardware configurations. ClearVue 2015—2016

Title: Driver, Professional Window Cleaning Lead, Customer Relations Responsible for transportation of multi-person cleaning crew, high-risk ladder equipment and cleaning equipment to each worksite in a timely manner.

Performed training and cleaning of residential and business locations. Proactively sought customer engagement through professional presence, billing and maintenance of business rapport.

Maintained a safe working environment while working at extreme heights using heavy equipment or machinery in residential & business structures.

MasterMind Chess Network 2014

Title: Charity Director & Organizer (Non-Profit Org) Organized scholastic & community events for chess exhibitions & invitationals. Created a network for coaches, students & chess professionals to find resources and materials available to bring awareness to the public and those interested in community events. Contacted local business proprietors for sponsorship, community involvement and event location availability.

Correspondence Schooling 2012—2013

San Jose University, Royal Manchester Tech, Udacity, EdX Studied through MOOC (Massive Open Online College) courses in Psychology and received certificates through Foundational Psychology & Industrial Organizational Business Psych. Studied Human Genetics through Udacity and Genetic Research. Received certification for Public Speaking through Washington State University. Studied CompTIA A+ Certification 700 Series.

Sears 2011—2012

Title: Retail Sales; Sporting, Hardware, Tools & Tractor Sales Department Provided expert advice and assisted customers in decision making with appropriate & professional sales tactics to benefit their desired outcome.

Maintained a Top 3 position in a competitive hourly + commission environment. Promoted credit opportunities, insurance and other sureties for products. Obtained proficient knowledge-base & training in sales of Sales Floor inventory including exercise equipment, tractors, lawn equipment, mechanical tools and a vast variety of hardware. Organized sales floor equipment, stocking and event product placement. Entrusted with daily open & closing of 4 cash register balances and profit counts. Goodwill Industries 2009

Title: Service Clerk, Charity Driver, Forklift Operator Received donation drop-offs and organized merchandise and stock. Promoted to Charity Driver responsible for public outreach, information and donation pickup during events and sponsorship.

Certified in forklift operation to assist in truck dock unloading. Assisted front staff with greeting customers & cashier checkout. Skills and Strengths

Bilingual, fluent in English and Spanish

High Volume Call Centers

Customer Service

Service Specialist

Multi-tasking

Personal Relations

Professional Rapport

Training and Communication

Supervision and Management

Detailed, task oriented & organized

Motivated and Charismatic

Proficient with Windows x*, Web/PC Databases, Word processors and proprietary software Typing 70+ words per minute & 10-key, editing, proofreading & data entry

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