Customer Service Representative

Rosalind Askew Wells

Columbia, SC

Professional Summary:

Worked in Customer service with 5+ years’ experience.

Phone Representative with 3 years of experience.

Claim Representative with 3 years’ experience.

Management with 10+ years’ experience.

Skills:

SAP

MS Excel

MS PowerPoint

MS Outlook

MS Word

Education:

High School Diploma – Airport High School (Completed) Certifications:

Rutledge College - Columbia, SC, March 1988 to November 1988

Licensed EKG Tech

Midlands Technical College - Columbia, SC, August 1984 to December 1984

Certified in Nursing

Professional Experience:

Blue Cross Blue Shield, Columbia, SC Aug 2022 – Feb 2023 (6 months) Customer Service Advocate

Determines whether to return, deny or pay claims following organizational policies and procedures.

Ensured claims are processing according to established quality and production standards.

Took customers calls regarding denial of claims.

Searched whether the customers need IV cards or not.

Provided information related to the coverage of claims. Prosper - Finance Company May 2022 – Aug 2022 (3 months) Customer Service Associate

Responsible for doing Paramount staffing.

Responsible for pulling credit reports.

Answered customer queries on the phone.

HGS Health Care Sep 2021 – Jul 2022 (10 months)

Customer Service Representative

Assisted customers with policy.

Processed Claims on policy.

Provided access to a doctor.

Took payments.

Checked authorization for patients’ procedures.

Managed things on policy.

Blue Cross Blue Shield Of South Carolina Jan 2021 – Jun 2021 (5 months) Customer Service Advocate

Determines whether to return, deny or pay claims following organizational policies and procedures.

Ensured claims are processing according to established quality and production standards.

Took customers calls regarding denial of claims.

Searched whether the customers need IV cards or not.

Provided information related to the coverage of claims. HGS Sept 2021 – Jul 2022

Health Care Customer Service Representative

Assisted Customer with policy.

Processed Claims on policy.

Accessed a doctor.

Took payments.

Checked Authorization for patients' procedures.

Managed things on policy

Prosper finance company Feb 2021–May 2021

Customer Service Associate

Paramount staffing

Pulled credit reports.

Reason for Gap: Health issues April 2003 to January 2021 Blue Cross Blue Shield of SC - Columbia, SC Feb 2001–Mar 2003 I S Purchasing

Ordered equipment for new employees to start work. Such as computers, telephones, files, and software for computers.

USC OBGYN - Columbia, SC Nov 1995–Jul 1999

Customer Service Representative

Scheduled appointments.

Pulled charts.

Filled information.

Garris insurance - Columbia, SC Nov 1995 – Jul 1999 Insurance Specialist

Front end Customer service

Took payments.

Pulled driving records.

Gave quote on auto policy.

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