Customer Service Services Representative

Corita B Jackson

***** **** ****** **, *** ****, Houston, TX 77013 205-***-**** ************@*****.***

Objective

Personable and dedicated Customer Service Representative with extensive experience in the insurance industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Education

Bachelor of Science : History/Spanish William Carey University Hattiesburg, MS

Experience

March 2023 – Present

Notary/Notary Signing Agent Houston, TX

I'm a certified commissioned notary in the state of Texas. I can take care of any notarization anywhere in the world essentially - so long as I'm seated in my commissioned state.

March 2020 – April 2023

Client Services Representative Invesco Houston, TX

Responsible for assisting shareowners, brokers and other financial professionals in managing retirement and non-retirement accounts; addressing caller’s needs accurately and efficiently.

December 2018-December 2019

File Release Specialist Touchpoint Call Centers Cleveland, OH

Acted as intermediary between insurance companies, customers and salvage yards in the procurement of totaled vehicles.

November 2012 – September 2018

Client Services Representative Progressive Insurance Cleveland, OH

Assisted approximately 100+ customers each day with insurance coverage questions. Addressed customer service inquiries quickly and accurately.

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