Allen Wu

**** ******* ******, *** #**

Ridgewood, NY.11385

917-***-****

PROFESSIONA EXPERIENCE

Ocean Casino Atlantic City, NJ 4/2022 to present

Front Desk Agent

Assisted registered guests to check-in and check-out hotel room using LMS and HMS system

Accommodated all guests for any inconvenient matter so they could have a comfortable stay

Contacted maintenance staffs to clean the rooms or other service for guests

Provided bi-lingual service to Cantonese speaking guests to help them feel the best accommodation

Express Employment Long Island City 4/2020 -10/2021

Warehouse Temporary Laborer

Being in Gericare Pharmaceutical for 10 months packaging supplement, OTC products to retailers

Assigned temporary work to Bronx Brewery on unloading and loading inventory from and to the truck for delivery

Assigned to AAA company to unload small boxes from the truck

Assigned to B&G/Victory Sauce maintaining assemble production line daily.

Assigned to God's Love to assist drivers food on delivery and City Harvest on food packaging for people with Covid-19

Medical Answering Service, LLC Long Island City, NY 2/2019-01/2020

Bilingual Call Center Representative

Answered incoming enrollees, medical provider and facility calls

Booked trips for enrollees on medical transportation website using interaction desktop and through medical answering service website

Edited trips, appointment cancelling and doing standing ordering recurring trips by following 3-day policy

Setting up hospital discharges for medical provider discharging patients to our transportation vendors

Directed calls to supervisor department cue, setting up bus passes and mileage reimbursements self-drive

Howard Johnson Mayflower Hotel Long Island City, NY 8/2016-10/2018

Front Desk Agent

Greeted, registered, and assigned rooms to guests, using Opera’s so ware program

Contacted housekeeping or maintenance staff when guests reported problems

Issued room keys and escort instructions to bellhops

Made and confirmed reservations

Verified customers' credit, and established how they would pay for the accommodation

King Pin Bowling Egg Harbor, NJ 5/2016-08/2016

Front Desk

Greeted, registered, and assigned individuals their bowling lanes and set-up in the system

Maintained cleanliness of the lanes and general area

Collect payment, promoted bowling package events and tournament

EDUCATION

Buffalo State College, Buffalo, NY (Business Studies) – GPA 3.3

CERTIFICATIONS:

OSHA 10Hr General. Industry.Mental Health First Aid training. Food Handler’s Certificate

SKILLS & ABILITIES: Microsoft Office Suite (Access, Excel, Word)Typing 45 wpm with 95 percent accuracy. Native speaking and writing in English, fluently in Cantonese both speaking and translating

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