Shawnette Beatty

Charleston, WV *****

adyt4w@r.postjobfree.com

681-***-****

Authorized to work in the US for any employer

Work Experience

Customer Care Specialist

LogistiCare - Charleston, WV

January 2019 to May 2019

Scheduled medical transportation for Medicaid and Medicare policy holders. Helped transfer calls at the front desk. Entertaining information and or customer complaints in the computer system.

Customer Care Representative

Health Smart Benefit Solutions - Charleston, WV

August 2018 to December 2018

• Answered inbound calls from policyholders and medical representatives to verify active medical insurance.

• Checked medical claims status and corrected any errors and sent back to be reprocessed. • All other assigned responsibilities.

Patient Service Representative

Thomas Memorial Hospital - South Charleston, WV

August 2009 to December 2017

Was responsible for reporting, filing, submitting and following up on hospitals medical workers compensation medical bills and records.

• Answered inbound calls at the front desk from patients and transferred if needed. • Communication with insurance companies to negotiate payment of medical bills. • Helped take cash and ACH payments in person as well as over the phone

• Made sure to follow HIPPA Guidelines to maintain patients privacy

• Communication with patients to assist with any questions and or payments of medical bills. • Registered patients at ER

• Completed quota in timely manner

• Sent Emails

• Faxing, etc

Education

Technical College in Medical coding and billing

Everest Institute-Cross Lanes - Cross Lanes, WV

February 2008 to October 2008

High school diploma or GED

Skills

• ACH

• Accounting

• HIPAA

• Medical Billing

• Medical Records

• Workers' Compensation

• Medical Office Experience

• Accounts Receivable

• Medical Office Experience

• Medical Office Experience

• Customer support (10+ years)

• EMR Systems

• General Ledger Accounting

• Account Reconciliation

• Payroll

• Data Entry

• Medical collection

• Negotiation

• QuickBooks

• Microsoft Dynamics GP

• Accounts Payable

• Cash handling

Certifications and Licenses

Medical Billing and Coding

Assessments

Medical billing — Proficient

March 2021

Understanding the procedures and forms used for medical billing

Full results: Proficient

Receptionist — Highly Proficient

March 2021

Using basic scheduling, attention to detail, and organizational skills in an office setting.

Full results: Highly Proficient

Customer service fit — Proficient

March 2021

Measures the traits that are important for high-quality customer service.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate