Customer Service Front Desk
Resume:
Shawnette Beatty
Charleston, WV *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Care Specialist
LogistiCare - Charleston, WV
January 2019 to May 2019
Scheduled medical transportation for Medicaid and Medicare policy holders. Helped transfer calls at the front desk. Entertaining information and or customer complaints in the computer system.
Customer Care Representative
Health Smart Benefit Solutions - Charleston, WV
August 2018 to December 2018
• Answered inbound calls from policyholders and medical representatives to verify active medical insurance.
• Checked medical claims status and corrected any errors and sent back to be reprocessed. • All other assigned responsibilities.
Patient Service Representative
Thomas Memorial Hospital - South Charleston, WV
August 2009 to December 2017
Was responsible for reporting, filing, submitting and following up on hospitals medical workers compensation medical bills and records.
• Answered inbound calls at the front desk from patients and transferred if needed. • Communication with insurance companies to negotiate payment of medical bills. • Helped take cash and ACH payments in person as well as over the phone
• Made sure to follow HIPPA Guidelines to maintain patients privacy
• Communication with patients to assist with any questions and or payments of medical bills. • Registered patients at ER
• Completed quota in timely manner
• Sent Emails
• Faxing, etc
Education
Technical College in Medical coding and billing
Everest Institute-Cross Lanes - Cross Lanes, WV
February 2008 to October 2008
High school diploma or GED
Skills
• ACH
• Accounting
• HIPAA
• Medical Billing
• Medical Records
• Workers' Compensation
• Medical Office Experience
• Accounts Receivable
• Medical Office Experience
• Medical Office Experience
• Customer support (10+ years)
• EMR Systems
• General Ledger Accounting
• Account Reconciliation
• Payroll
• Data Entry
• Medical collection
• Negotiation
• QuickBooks
• Microsoft Dynamics GP
• Accounts Payable
• Cash handling
Certifications and Licenses
Medical Billing and Coding
Assessments
Medical billing — Proficient
March 2021
Understanding the procedures and forms used for medical billing
Full results: Proficient
Receptionist — Highly Proficient
March 2021
Using basic scheduling, attention to detail, and organizational skills in an office setting.
Full results: Highly Proficient
Customer service fit — Proficient
March 2021
Measures the traits that are important for high-quality customer service.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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