Customer Service Quality Control

Stephanie Freeman

P.O. BOX *** Experiment, Georgia 30212

678-***-**** *****************@*****.***

BS Graduate in Criminal Justice and Business Administration Technology with a strong propensity in Research, Analysis, and Investigation. Detail oriented with excellent communication skills. Seeking an opportunity in an administrative capacity, with hands on social work.

Education

Miller Motte College

Bachelor of Science Degree in Criminal Justice 03/2018 GPA: 3.71 - Magna cum Laude

Associate of Science Degree in Criminal Justice 12/2015 GPA: 3.74 – Magna cum Laude

Southern Crescent Technical College – Griffin, GA

Business Administrative Technology Diploma 04/2011 Skills Summary

Excellent Problem- Solving Skills

Excellent Interpersonal skills

Knowledge of:

o Research & Analysis

o Criminal Investigations & Evidence

o Report Writing

o Security Processes

o Juvenile Justice

o Police Operations & Administration

Proficient in Microsoft Office Suite

Proficient in PowerPoint and Excel

Type 65 wpm

Forklift Certified

Quality Control / Inventory Management

Planning & Organization

Cash Flow Analytics

Policy & Procedure

Scheduling

Employment Experience

Henry County Family and Children Services Henry County, GA 11/2022

(Focus of Georgia)

Office Administration/Customer Service

Operate Office Equipment and Prepare Packages

Provide Customer Service; Assisting Clients

Sort, Sent, Call, and Mail off documents

McIntosh Trail Early Childhood Development Griffin, GA 09/2021-03/2022 Family Service Worker

● Operated office equipment such as fax machine, scan and copier, schedule electronic meetings.

● Filed confidential documents both electronically as well as hard copy. 1

● Sorted, sent and distributed documents accordingly.

● Substituted often in classrooms as a teacher

● Completed recommended courses through Prosolution

● Traveled as well as communicate with parents and children. Dust Bunnies Cleaning Services Fayetteville, GA 03/2018 – 09/2018 Plant Technician 01/2019 --10/2020

● Housekeeper, daily tasks

● Provides excellent customer service and assistance. Home Depot Locust Grove, GA 10/2015 – 3/2016

Distributor

● Conducted Quality Control inspections of products to ensure viability, returned to inventory according to standards.

● Maintained a safe work environment per company standards.

● Obtained a forklift license and kept up with safety standards and regulations Norcom, Incorporated Griffin, GA 01/2003-08/2008

Packer

● Provided excellent quality control inspection of products before inventorying.

● Maintained a safe work environment per company standards.

● Trained and mentored new employees.

Tim’s Country Cooking Griffin, GA 06/1996-01/2013

Cook/Line Server

● Prepped food, cooked, kept kitchen and dining area clean.

● Provided excellent customer service.

Social Security Administration Griffin, GA 08/2002-03/2006 Office Assistant

● Operated office equipment such as fax machine, scan and copier.

● Electronically scheduled meetings with alerts.

● Filed confidential documents both electronically as well as hard copy.

● Sorted, sent and distributed documents accordingly. 2

References

Kim Redding McIntosh Trail Early HeadStart 770-***-**** Seth Patrick Dust Bunnies Cleaning Services 678-***-****

(Owner)

Misty Tolle Home Depot 404-***-****

(Operation Manager)

Latesha Byers Strategic Training Employment, Inc. 470-***-****

(Employment Specialist)

Terry Castleman Norcom, Inc. 770-***-****

(Supervisor)

Ernist Grier Tim’s Country Cooking 770-***-****

(Head Staff)

3

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