Technical Support Information Technology
Resume:
KENNETH MAIGUE
**********@*****.***
LinkedIn Profile
Professional Profile
Analytical and service focused Technology Support professional with demonstrated success in providing technical assistance for system configurations, troubleshooting, and maintaining system security. Excellent interpersonal skills and a strong work ethic allow me to handle multiple work tickets without compromising quality service. Key Skills
• Technical troubleshooting
• Hardware configurations
• Installs, upgrades, and decommissions software
• LAN connectivity
• Problem diagnosis
• Preventive maintenance
• PC & Mac platforms
• Bilingual: English & Tagalog
Experience
IT Analyst, Adventist Health – St. Helena, CA October 2022 – July 2023
• Performed computer system maintenance, repairs, and installations
• Monitored and controlled computer equipment by operating the central console/online monitor
• Monitored hardware systems using operating systems utilities
• Provided user support, training, and education
• Ensured prompt, professional, and courteous response to requestors of technical support
• Assisted end users with problems and requests for information and equipment specifications
• Installed and implemented personal and network computer equipment IT Support Technician, The Meritage Resort and Spa – Napa, CA March 2022 – October 2022
• Responsible for setting up workstations, laptops, printers, and wireless handhelds
• Created new employees account with VMware vSphere
• Updated software’s such as Windows 10 and 11
• Mapped company drives
• Troubleshooted printers, computers, and networks
• Maintained automation (preventative maintenance, cleaning, etc.) and troubleshooting Scaffold Builder, BrandSafway – Martinez, CA March 2018 - March 2020
• Erect, demo and revise scaffolds
• Used Fork-Lift to stack racks, organize materials and load/unload materials Meat Clerk, Mollie Stone’s Markets – Greenbrae, CA August 2015 - March 2018
• Prepared, packaged, weighed, and priced meat products for sale
• Sanitized all meat equipment and tools
• Assisted customers by helping them find products Caregiver, Benicia Loving Care Home – Benicia, CA June 2010 - August 2014
• Provided patient care (bathe, feeding, taking vitals, etc.)
• Ensured patients took their medication and logged it in on the daily chart
• Communicate with nurses about the patient's daily behaviors, vitals, etc. Education
Diploma, Vallejo High School – Vallejo, CA June 2010 Information Technology Certifications, Coursera Google & John Hopkins University December 2021
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