KENNETH MAIGUE

adyt2o@r.postjobfree.com

707-***-****

LinkedIn Profile

Professional Profile

Analytical and service focused Technology Support professional with demonstrated success in providing technical assistance for system configurations, troubleshooting, and maintaining system security. Excellent interpersonal skills and a strong work ethic allow me to handle multiple work tickets without compromising quality service. Key Skills

• Technical troubleshooting

• Hardware configurations

• Installs, upgrades, and decommissions software

• LAN connectivity

• Problem diagnosis

• Preventive maintenance

• PC & Mac platforms

• Bilingual: English & Tagalog

Experience

IT Analyst, Adventist Health – St. Helena, CA October 2022 – July 2023

• Performed computer system maintenance, repairs, and installations

• Monitored and controlled computer equipment by operating the central console/online monitor

• Monitored hardware systems using operating systems utilities

• Provided user support, training, and education

• Ensured prompt, professional, and courteous response to requestors of technical support

• Assisted end users with problems and requests for information and equipment specifications

• Installed and implemented personal and network computer equipment IT Support Technician, The Meritage Resort and Spa – Napa, CA March 2022 – October 2022

• Responsible for setting up workstations, laptops, printers, and wireless handhelds

• Created new employees account with VMware vSphere

• Updated software’s such as Windows 10 and 11

• Mapped company drives

• Troubleshooted printers, computers, and networks

• Maintained automation (preventative maintenance, cleaning, etc.) and troubleshooting Scaffold Builder, BrandSafway – Martinez, CA March 2018 - March 2020

• Erect, demo and revise scaffolds

• Used Fork-Lift to stack racks, organize materials and load/unload materials Meat Clerk, Mollie Stone’s Markets – Greenbrae, CA August 2015 - March 2018

• Prepared, packaged, weighed, and priced meat products for sale

• Sanitized all meat equipment and tools

• Assisted customers by helping them find products Caregiver, Benicia Loving Care Home – Benicia, CA June 2010 - August 2014

• Provided patient care (bathe, feeding, taking vitals, etc.)

• Ensured patients took their medication and logged it in on the daily chart

• Communicate with nurses about the patient's daily behaviors, vitals, etc. Education

Diploma, Vallejo High School – Vallejo, CA June 2010 Information Technology Certifications, Coursera Google & John Hopkins University December 2021