Administrative Assistant Customer Service
Resume:
Demkia Chappell
DENTON, TEXAS 76208
************@*****.***
PHONE 682-***-****
Professional Profile
Possess strong multi-tasking skills, with the ability to simultaneously mange various projects and schedules.
Enthusiastic and competent individual who strives to achieving a high standard in ensuring administrative harmony within a school environment.
Areas of Expertise
CPR & First Aid Certified Proficient in MS Office Proficient is Excel
Phlebotomy Technician Adaptability Creative Problem Solving
Classroom Management Recordkeeping Communication
Experience:
Denton Independent School District
Substitute Teacher, 2019 to Present
Provide educational continuity by implementing established lesson plans, while exercising professional judgment to introduce new material when appropriate or necessary.
Maintain positive interactions with students, faculty, and administrators, building a rapport and gaining respect and trust to ensure an environment conducive to learning.
Maintain proper control and discipline both inside and outside the classroom in a positive manner by establishing good, wholesome rapport through healthy, human relationships between individuals involved in the learning process.
Coordinate projects and group work that foster student and teacher growth and development among their peers as well as meet district and state requirements.
Follow classroom teacher lesson plans in a way that ensures consistency and optimal learning, that encourages students to participate while learning from others.
Comply with the guidelines and policies of the school at all times.
Carter Blood Care
Phlebotomist, 2008-2019
Always identifies correct in-patients of all ages by comparing name and medical record number on requisition with name and medical record number on the patient’s wristband before a procedure is performed.
Proficient with Centrifuging machine, Complete Blood Count computer, Urine analysis, Blood Testing, Glucose testing.
Assisted in smooth and efficient donor flow, to determine donor acceptability,
Perform sterile venipuncture for the collection of blood
Provided excellent customer service and to ensure compliance with regulations and standard operating procedures throughout the process.
Responsible for transporting staff and equipment to blood collection locations.
Amazing Grace Home Health
Home Health Aide, 2005 to 2008
Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
Assisted patients by providing personal services, such as, bathing, dressing, and grooming.
Provided basic health-related services according to a client’s needs, such as checking vital signs or administering prescribed medication at scheduled times.
Recorded patient information by making entries in the patient journal and notifying nursing supervisor of changing or unusual conditions.
Supported patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.
Helped patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
Enabled patients to stay in their homes by monitoring and recording patient condition, providing support and personal services, and teaching families.
Helping People Help Themselves
Day Habilitation Specialist, 2004-2005
Provides compassionate direct support to individuals with developmental disabilities while out in the community.
Knowledgeable about helping clients integrate into the community through shopping recreation and other activities.
Assisted individuals in achieving their valued outcomes by providing prompts, reminders, guidance and role modeling in areas such as socialization, personal hygiene, exercise, nutrition, behaviors, while involved in skill building activities.
Provided appropriate physical care of assigned individuals to maintain their cleanliness, safety and comfort. This would include tasks such as direct assistance with washing, dressing and toileting, and range of motion.
Monitoring, correcting, and modeling appropriate behaviors at lunch and break times.
Ensured safety and welfare of individuals in their movement and transport.
Developed relationship to build trust and execute developmental and operational activities.
Documented progress on daily basis and work on goals designed to meet individual's needs.
Dee Dee’s Day Care
Childcare Teacher, 2004-2005
Maintain positive interactions with students, faculty, and administrators, building a rapport and gaining respect and trust to ensure an environment conducive to learning.
Created a safe and fun environment where children were able to express their individuality while maintaining order.
Worked intimately with current clients to maximize quality of care for their individual child.
Maintain proper control and discipline both inside and outside the classroom in a positive manner by establishing good, wholesome rapport through healthy, human relationships between individual involved in the learning process.
Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, and storytelling.
ACADEMIC AND PROFESSIONAL CREDENTIALS
1994-1997 Ryan High School, Denton, TX
1998 North Central Community College, Corinth, TX
2003 ATI Career & Technology Institute, Hurst, TX
2008 North Central Community College, Corinth, TX
National Parent Teacher Association
Concession Coordinator, Ryan Raider Quarterback Club
The Lost Generation Student Engagement Committee
REFERENCES
Erin Stanisewski
District Instructional Coach
Ph: 940-***-****
Email: ************@*********.***
Stephanie Santamaria
Administrative Assistant to Principal Trey Peden at Bettye Myers Middle School & School Secretary
Ph: 940-***-****
Email: ***********@*********.***
Tiffany Scott
History Teacher
Ph: 940-***-****
Email: ******@*********.***
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