KRYSTAL RUFFINS

219-***-**** adyt0b@r.postjobfree.com

Skills Summary

Attention to detail

Active Listening Skills

Improving Customer Experience

Building Customer Loyalty

Positive Attitude

Time Management

Interpersonal Skills

Phlebotomy

Burn Dressings

Observant

Education

CERTIFICATE IN MEDICAL ASSISTANT

PURDUE GLOBAL - INDIANAPOLIS, IN

FEBRUARY 2020 TO PRESENT

DIPLOMA IN GENERAL STUDIES

HAMMOND HIGH SCHOOL - HAMMOND, IN

AUGUST 2004 TO JUNE 2007

Experience

CUSTOMER SERVICE COORDINATOR • CAPITAL ONE • 06/2018 – CURRENT answer customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility. CUSTOMER SERVICE REPRESENTATIVE • ATT • 05/2015 - 06/2018 Handling customer inquiries and questions on their account. Also making sales on accounts for new 2

and old customers.

CREDIT RISK • SANTANDER • 05/2015 - 06/2018

Develops and Executes against various governance and strategy task within the credit risk function. Drafts proposals, plans, and make recommendations to help safely enable profitable business while managing credit risk.

Type of Award / Award Description

I have volunteered at my home church Abundant Believers Church since middle school. Also being involved in Avid I was introduced to a lot of people who I have since then worked with volunteering at animal shelters in the city.

*References Available Upon Request

Contact this candidate