Sales Associate Operations Supervisor
Resume:
LINNIE GARRETT
SUMMARY
Skilled Operations Supervisor versed in business and employee management. Bringing 20+ years of experience in the retail industry. Exceeded sales goals, and strengthening customer loyalty.
EXPERIENCE
Supervisor/ Talent-Daily Operation Manager
Banana Republic Atlanta, GA May 2017 - Current
Conducted satisfaction survey 95% cashier, set for 1st 6 months.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Oversaw financial management, budget management.
Improved morale and management communication by creating employee recognition and rewards practices.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Floor Supervisor/Optician
LensCrafters Atlanta, GA December 2017 - March 2020
Orchestrate /Leads the store retail team in all store operations Traffic Controller/ Handles the customer flow ensuring everyone is greeted, manage through the customers journey Relationship building/Negotiating and closing/Sales presentations Coach, set the tone for customer and associate experience.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Collected key performance indicator metrics, analyzed results and offered process improvement recommendations based on data.
Fragrance Counter Manager
Macy's Morrow, GA October 2015 - September 2016
Provides professional service to customers by selling and demonstrating fragrance and related items.
Increase sales quota by 25% for first year.
Proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy's tablet app.
Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications.
Implemented merchandising displays and promotional products to meet marketing standards.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Assistant Sales Floor Manager
Dillard's Department Store Atlanta, GA October 2013 - November 2015
Managed department during managers extended leave.
Motivated sales associate relationship building & selling productivity, by coaching, and leading by example.
Team efforts gained 1 million dollars in sales in 1 day for 2 years.
Assisted with recruitment and training of new staff.
Inventory and merchandise management.
Brand Ambassador: Effective communication to regional merchandiser and buyers on product to ensure the correct levels of inventory.
Exceeded department volume and productivity goals by 43% of the prior year.
CONTACT
adysyy@r.postjobfree.com
Hampton, GA 30228
SKILLS
Adaptability
Staff training and development
Communication improvements
Policies and procedures implementation
Business and Operation
Financial and cash flow analyses
Health and safety compliance
Technology troubleshooting and problem solving
EDUCATION AND TRAINING
Bachelor of Fine Arts
Fashion Retail Management/Marketing
The Art Institute of Atlanta, Decatur, GA
March 2015
Master
Cosmetologist /Esthetician
The Atrium Beauty Academy, Stone Mountain, GA
December 2006
Associate of Applied Science
Secondary Home Economics Education
Iowa State University, Ames, IA
June 1983
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