JANINA AVILA

Washingtonville, NY ***** adysvj@r.postjobfree.com 347-***-****

Professional Summary

Experienced professional with excellent ability to multi-task while remaining highly detail-oriented and adaptable. Great communication and relationship building skills, with the ability to identify complex problems and review related information, to develop and evaluate options and implement solutions.

Skills

Proficient in eClinicalWorks, Zoom, Google Workspace, Microsoft Outlook, Teams, Word, PowerPoint, OneNote and Excel.

Professional Experience

Personal Banker, March 2022 – Present Wells Fargo

Participates in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services and digital solutions to help customers succeed financially.

Assists customers with basic requests related to opening new accounts, completing service requests and submitting credit applications.

Provides appropriate options for bank products and services to customers.

Refers customers’ financial needs to other bankers and partners as needed.

Bank Teller, July 2019 – March 2022 Wells Fargo

Supported customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers.

Performed routine transactional, operational and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.

Completed operational activities while minimizing risks under established policies.

Identified information and services to meet customers financial needs.

Patient Service Representative, August 2017 – July 2019 CityMD Urgent Care

Handled all operationally related tasks such as workflows, answering patient inquiries, etc.

Organized and coordinated patient in-take and other appointments.

Accurately entered/updated patient information in the system.

Scanned, updated and filed medical records.

Processed medical insurance information and verified patient eligibility.

Handled cash and co-payments accurately and responsibly.

Education

Borough of Manhattan Community College A.A. in Liberal Arts