Customer Service, Export agent & Logistics
Resume:
Tyniesha Brown Forest Park, GA *****
********@*****.***
EXPERIENCE
Amazon, Lithia Spring — Amazon Flex Driver
April 2023 - PRESENT
● Completed on-time deliveries by choosing best and most efficient routes.
● Operated vehicle safely in highly congested areas with no traffic violation.
● Verified daily deliveries against shipping instructions before delivering to customers.
● Loaded vehicle and properly secured items to prevent damage for deliveries.
● Completed rush deliveries on tight timetables to satisfy customer needs.
● Delivered packages to customer doorsteps and business offices.
● Maintained contact with the dispatching team and management for open communication about delays or other delivery issues.
● Planned delivery routes and most efficient methods of distribution.
.Delta, Atlanta — Cabin Experience/Customer Service Agent October 2022 -April 2023
● Clean, sanitize, and provision aircraft cabins including all seating, galleys, lavatories and cockpits.
● Lift and carry cleaning equipment and cleaning supplies required for servicing aircraft.
● Perform aircraft security inspections in accordance with current regulatory requirements.
● Safely operate ground equipment such as cargo vans, and trucks, in areas of congestion.
● Repeatedly bend and lift to clean and/or search all required areas.
● Operate electronic devices to ensure aircrafts are cleaned SKILLS
Excellent Communication
Skills
Proficient with
Microsoft Office
Suite
Strong Organizational and
Multi tasking skills
Excellent Time
Management
Great customer
service skills
Export Shipment
Documentation
Knowledge of local and
international carriers and
route
Hard working and
self motivated
and searched to the required standards.
● Practice safety-conscious behaviors in all operational processes and procedures.
Yusen Logistics, College Park — Export Agent
July 2014 - July 2022
● Reviewed and interpreted regulations, SOP’s, and requirements to ensure compliance.
● Communicated effectively with carriers and
internal/external customers via phone and email.
● Took booking requests and export customer service calls throughout the day.
● Arranged cargo recovery appointments with shippers or suppliers.
● Followed up with vendors to insure cargo recovery or delivery to terminal/cfs.
● Created proper and complete export documentation and sent pre-alerts.
● Electronically filed shipments with U.S. Customs.
● Requested documents from shipper as required. This includes the POA as required.
● Proofread bill of lading and check freight costs to insure proper billing.
● Proactively notified customers of ANY delays regarding arrival or delivery of their cargo.
● Additional billing and notification as required.
● Audited files and ensure the files are closed in a timely manner, (2-5 days after sailing).
● Handled major customers such as Denso,Airbus & Disney EDUCATION
UEI —Diploma in Business Office Administration
Riley Community High School — High School Diploma
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