GAYATRI SAWANT

Email : adystm@r.postjobfree.com

Mobile : +(1-510*******

PROFILE SUMMARY

● Total 4 years of experience and currently working as an Admin on the Salesforce CRM platform.

● 2X Salesforce Certified, 2X Ranger, 100+ badges.

● Design Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

● Manage salesforce application user profile, permissions roles, and validation rules.

● Developed workflow rules and defined related tasks, time triggered tasks, email alerts, field update to implement business logic.

● Design Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.

● Design, develop, deploy page layout, components, custom objects, custom tabs, visual force pages to reach the needs of organizations.

● Use field level security along with page layouts to manage access to certain fields.

● Building the security model for the organization using Security, Roles, Field Accessibility, Organization Wide Default Settings, Profiles, Field Level Security, Permission Sets, and Sharing Settings.

● Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permission to provide shared access among different users.

● Implement picklists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.

● Develop several Custom Reports & Dashboards for managers and report folders to provide report accessibility to appropriate personnel.

● Generated several Reports and Report folders to support managers to better utilize Salesforce as a sales tool and organized various Reports for different user profiles based on the needs of the organization.

● Data migration using Data Loader.

● Employing a Data Loader to read, extract, and load data from CSV files.

● Achieve import and export operations to load customer data and other master data adopting data loader.

● Designed and updated an agent console, implemented case management features.

● Display service level actions, configure case routing from email to agent, created a knowledge sharing platform.

● Established Case and Automation systems.

● Skilled on Case Management, Setup case escalation and management.

● Manage Auto response rules as per the business hours requirement.

● Toiled on Record Types, Validation Rules, Triggers and Page Layouts.

● Generate sync of contacts, email alerts, events and tasks.

● Use Salesforce Identity beyond org.

● Set up a self-registration page.

● Describe how to gather additional information when users register. SKILLS

Force.com

Salesforce CRM,

Service and Sales

Cloud.

Web service APIs

(SOAP and REST),

Lightning Design

System, Knowledge

Apex & Visual Force,

Process Builders,

Workflows and

Approval Processes,

Sharing and Security,

Data Security Model,

Data Loader,

Sites, Communities,

Reports and

Dashboards,

Best Practices for

Governor Limits

Lightning Console

Case management

tools

Entitlement

management

Case email

Case routing

Lightning Knowledge

Automation tools

Reports & Dashboards

Installing managed

package.

Other

Java, Matlab.

Tools

VS Code

SFDXCLI

Salesforce Dataloader

● Organize Email Templates and Mail Merge Templates for various standard and custom objects.

● Deliver continuing support in the areas of SFDC configuration, administration, reporting.

● Service cloud data models and Service cloud for business.

● Configure Service Cloud to optimize case management, knowledge sharing, and analytics.

● Enhancing customer service with Einstein Bots and other AI Features. Deliver proactive service to customers over messaging apps. CERTIFICATIONS

● Salesforce Certified Platform Developer.

● Salesforce Certified Administrator

● Lightning Experience Reports & Dashboards Specialist(Superbadge)

● Security Specialist(Superbadge)

● Process Automation(Superbadge)

● Preparing for Sales and Service Cloud Consultant Certification. Organizational Experience

Organization Designation Duration

Krios Info Solutions Pvt

Ltd.

(Intern) Salesforce

Admin

March 2022 – till date

D.Y Patil Institute Of

Engg.

Associate Professor Jun 2006- Jun 2013

Bharat Electronics Ltd. Technician Aug 2004- July 2005 EDUCATION

● Masters in Engg(VLSI & EMBEDDED SYSTEMS)-(First Class) Pune University.

● Bachelors in Electronics Engg-(First Class) from Pune University.

● Diploma In Electronics-(First Class) from Board of Technical Education.

● S.S.C (1995) from Maharastra State board.

CONFERENCE PRESENTATIONS

Paper Title:“EMOTION RECOGNITION IN SPEECH” presented paper for SCIEI- International Academic Conference on Electrical, Electronics and Computer Engineering.

(SCIEI-IACEECE-2013) on 13th October, 2013 at Mysore, India. Universal Paper ID- EECEMYS-1310-027.

Paper Title: “EMOTION RECOGNITION IN SPEECH” presented paper SCIEI-International Academic Conference on Electrical, Electronics and Communication Engineering.

(SCIEI-IACEECE-2013) on 6th October, 2013 at Pune, India. Universal Paper ID- ACEECEPU-299-247

EDUCATIONAL EXPERIENCE

INSTITUTE- Indian Institute of Management Training. Class-PGDBM

Subjects-Computer network,RTOS,C language.

INSTITUTE- D.Y Patil College of Engg.

Class-S.E,T.E,B.E

Subjects-Digital Electronics,Maths-M1,Computer Networks,Microcontroller. PROJECTS & SEMINARS

ME Project- Emotional recognition in speech.

Brief - In this project I implemented a system to recognize Emotions in Speech. The goal was to build emotion recognition which utilizes features of speech and extract this features from speech signal that can be used to detect the emotional state of the speaker. Designed using HMM and implemented using MATLAB. Keywords- Emotion recognition, Integrating feature, Hidden Markov Model, Speech signal. Tools- Matlab.

BE Project- Remote Electronic Switch.

Brief - To turn ON/OFF electronic devices like heater, fan etc by using microcontroller programming 8051 and interfacing by using a telephone device.

ME Seminars

Echo cancellation

Echo cancellation using Adaptive filter by using Normalised mean square algorithm. Brief - Echo generated in telephone is canceled by using adaptive filter whose characteristics are altered iteratively by using LMS algorithm.

Face recognition

Brief – Process of identity claimed by the user is verified by using face recognition. Video images are captured from a webcam. Images received from the camera are examined by a face detection algorithm that performs detection,segmentation and matching.

PROJECTS

Project 1: Supply Chain Management.

Duration- 6 Months

Responsibility: The core objective of building the Supply chain management software solution was to reduce manual interventions in the existing software, customize the software application to suite our core business, catalytic converter business needs and gradually distance from the existing software which more suites to jobs done by electricians or plumbers also to improve volume of jobs handled by field workers by identifying key suppliers through the proposed new dashboards improving sales revenues. Implemented Mobile App requirements such as Bar coding, chat box, Scheduler alert to show field worker task. Color Indicator to show jobs done by field workers and expense tracking each day on mobile devices. Implemented admin user login requirements: Provision for entry of New Client, New Job, New User (field worker), Client sites, Client equipment, inventory items. Projects 2: Dispatch Plan & Sales Plan

Brief: Provides sales plan and dispatch plan automotive solutions. Ability to analyze data using reports and Power BI reports.

Duration: 1 Year Team Size:

Responsibilities:

Involved in Architecture & Design of new modules Implemented Sales Cloud with Customizations

Build, Deploy & Support Sprint features

Manage Dev, QA & UAT environments.

Project 3 : Chat BOT,Voice BOT,WhatsApp BOT

Brief: Provided digital engagement using various BOT platforms like web BOT,Voice BOT and WhatsApp BOT. Duration: 2 year Team Size: 5

Responsibilities:

Involved in Architecture & Design of new modules Implemented Google dialog flow,SalesIQ and Google actions Build, Deploy & Support Sprint features

Stakeholder coordination & communication.

Project 4 : Dealership Management System

Brief: DMS is managing all Dealership related workflows & business processes. Krios is involved in Multiple areas of DMS. DMS involves Presales, Sales & Service modules. Duration: 4 Months Team Size: 10

Responsibilities:

Involved in Architecture & Design of new modules Implemented Presales module using Lead Management

Build, Deploy & Support Sprint features

QA & UAT environments

Stakeholder coordination & communication

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