Team Lead Associate

Brendan Masters **** Cedar Pointe Parkway,

Antioch, TN 37013

571-***-****

*************@*****.***

EXPERIENCE

Cold Stone Creamery, 1013 Edwards Ferry Rd NE, Leesburg VA 20176— Server

March, 2017 - Nov, 2017

Responsibilities Included:

Taking payments and interacting with customers. Stocking store materials. Ensuring the store is sanitary.

Starbucks, 5315 Hickory Hollow Pkwy, Antioch TN 37013— Shift Manager.

November, 2017- Present

Responsibilities Included:

Interacting with customers, Running an effective shift, Handling Money and Deposits as well as keeping track of the safe, Managing other staff members and creating a positive work environment. Keeping track of expenses, shipments, inventory, functioning store equipment. Adhere to recipe and presentation standards for specialty drinks, resolved customer disputes with tact and professionalism. Correctly followed all health safety and sanitation guidelines. Trained and mentored new hires. State Farm, Bloomington IL 61710 — Claim Associate (Remote Position).

December, 2022- March, 2023

Responsibilities Included:

Interacting with customers over the phone, issuing payments to auto body repair shops/customers/claimants/and other insurance companies, handling specified claims tasks such as updating file notes and general information, investigating collision accidents/theft or vandalism cases. Correctly followed all state and jurististicional codes when handling claims in different states.

CERTIFICATIONS

Food safety Certified since 2019.

EDUCATION

SKILLS

Hard working

Flexible

Motivated

Active Listener

Team Leader

Great Time Management

Organized

Creative

Social

Self Aware

AWARDS

Voted Loudoun County’s

Best: Waiter 2019.

Starbucks Partner of the

Quarter.

Spring 2018

LANGUAGES

English

Some American Sign

Language

Broad Run Highschool, 21670 Ashburn Rd, Ashburn, VA 20147— Highschool Diploma

Graduated in 2018

Northern Virginia Community College, 21200 Campus Dr. Sterling, VA 20164— Associates Degree of Social Science August, 2018 - August, 2020

Arizona State University, Tempe, AZ 85281 — Bachelors of Organizational Leadership in Business Administration August, 2020 - May, 2022

References

Kurt Lang— 202-***-****

Employer from Starbucks.

Brett Robertson— 703-***-****

Former Starbucks Team Lead Associate.

Sye Smith— 571-***-****

Long time family friend/Mentor.

Kurt Perez— 703-***-****

Former Starbucks Team Lead Associate.

Cole Kearney— 240-***-****

Starbucks Team Lead Associate.

Prabhu— 703-***-****

Employer from Cold Stone Creamery.

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