Customer Service High School

ana maldonado

(***-)***-**** ****************@*****.*** Avondale, AZ 85392

SUMMARY

5+ years of customer service experience. Committed professional with a strong work ethic, who works well independently and as part of a team.

QUALIFICATIONS & EDUCATION

●High School diploma

●Some college

●Reliable

●Self-Oriented

●Punctual

●Productive

●Team Player

●Focus

●Bilingual (Spanish/English)

Basic ASL

EXPERIENCE

Credit Card Collections 06/14/2021-

Target (Present)

●Programs worked with; Tsys, Certegry/Axis, Base24, Avaya oneX.

●Expert in the art of language

●Great call handling and de-escalations

●Processed payments

●Collected outstanding payment

Customer Service 12/2019 – 03/21

Colados Coffee

●Greet and welcome customers to the venue.

●Maintain all common areas sanitized and cleaned.

●Cash handling

●Prepare/serve food and drinks in accordance with health codes and café standards

Cook 08/2018 – 05/2019

American Sports Center

●Maintained appropriate temperatures ensuring quality and freshness

●Made sure all kitchen equipment were in proper condition and properly sanitized

●Handled multiple orders at once, organizing and prioritizing orders as they were received

●Rotated stock and supplies regularly making sure that preparations were ready for the next shift

Petition Circulator 04/2018 – 06/2018

Lincoln

●Obtained signatures for the petition at hand

●Maintain and Protected confidential information

●Encouraged customers to go out and vote, and registered them to vote

●Informed residents about candidates running for elections and petitions that were out for signatures

Cashier 08/2016 – 07/2017

Water & Ice Store

●Interacted with customers

●Assisted customers in the selection of products

●Collected payments and obtained receipts for goods

●Maintained contact and followed up on problems that required special handling

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