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Customer Service Data Analyst

Location:
Locust, NC
Salary:
115,000
Posted:
August 08, 2023

Contact this candidate

Resume:

Jacob Damon Farthing

Location - Charlotte, NC

Phone - 704-***-****

E-mail - adysqi@r.postjobfree.com

Dedicated and motivated Data Analyst with proven skill driving process and data integrity improvements. Led teams on projects in data mining and data warehousing solutions. Exceptional skill in SQL-based environments. My career goal is to bring value to a position where I can use my education (MBA), experience, and leadership skills to enable the business, while expanding my leadership scope.

Skills

SharePoint, Tableau, SAP, SAS, Power BI, SQL, Loan IQ, Microsoft Excel (Pivot Tables, VLOOKUP, Macros, Reporting), Salesforce, Pac2000, Hadoop, Teradata Aster, C++, JavaScript, CSS, HTML, Data quality assurance processes

Work History

2023-01 – Present

2022-02 – 2022-11

Project Analyst

MUFG Bank

Manage a team of contractors to complete projects.

Coordinate between business managers and developers to write business requirements for enhancements to supply chain finance software.

Test requirements in UAT environment before production release.

Monitor, diagnose, and fix production errors.

Write procedural documents and train end users.

Portfolio Analyst

RoundPoint/Freedom Mortgage

Developed reports for senior leadership detailing the purchase and sale of mortgage servicing rights.

Built out a central SQL Server database to consolidate client information and automate reporting.

Worked to standardize data/tables in preparation for moving the RoundPoint Exchange data product to the parent company, Freedom Mortgage.

Daily responsibilities included writing SQL queries in Microsoft SQL Server and analyzing the resulting data in Excel using pivot tables and VLOOKUPs.

2015-05 – 2022-02

Technical Business Systems Sr. Analyst

Wells Fargo

Supported the Salesforce platform used by branch employees nationwide.

Conducted analysis and presentations to leadership about initiatives to enhance customer service within the branches.

Led multiple efforts to improve the patching process, underperforming equipment analytics, team SharePoint site, and process documentation.

Managed the complete lifecycle for code changes as the Change Request Administrator.

Business Systems Consultant II

Wells Fargo

Managed relationship between the proof-of-concept team and partner technology teams.

Built a proof-of-concept tool in Teradata Aster for advanced customer interaction analytics.

Managed a project to oversee data acquisitions from initial data discovery through implementation

Wrote business requirements, source-to-target data mapping, and functional system design documents for data acquisitions.

Tested data integrity using SQL.

Administered Team SharePoint

Led project meetings.

Created process diagrams.

Mentored new early talent associates.

2013-09 – 2015-05

Information Technology Co-Op

AON Hewitt

Led the build of over 1,000 employee workstations and created the migration manual for end users.

Performed maintenance and troubleshooting for workstations, data closets, and conference rooms.

Worked over 500 support tickets and was part of the Escalation management team.

Supported local, regional, and virtual locations.

Education

2019-05

Master of Business Administration: Innovation & Growth Strategies

University of North Carolina - Charlotte

2015-05

Bachelor of Science: Management Information Systems, Computer Science

University of North Carolina - Charlotte



Contact this candidate