Customer Service Vice President
Resume:
Carrie Dicker
adysqc@r.postjobfree.com
*** * **** ******, *********, IN 46142 M: 630-***-****
Summary: Accomplished and respected award-winning Regional Safety Manager with 26 years of broad experience in operations, safety compliance, and leadership. A demonstrated record of success in spearheading operations at the terminal, divisional, and regional levels. Passionate founding member of both women and LGBTQ+ empowerment groups within the trucking industry. Devoted to putting safety first and ensuring every person gets home safe every day. Proficiencies: DOT and OSHA Regulations; DOT and OSHA Compliance; Public Speaking; Safety Demonstrations; Drive Cam System Management; Safety Communications; Incident Management; Effective Communication; Self- Improvement; Fair and Well-Rounded Leadership; PPE Management; and Team Development.
Professional
Experience:
Regional Safety Manager, Yellow
Indianapolis, IN 46241 May 2023 (Present)
Responsible for 16 terminals over four states within Region 4 including Illinois, Indiana, Wisconsin, and Minnesota. Provide training and ensure safety compliance; conduct safety demonstrations for terminal personnel; work with OSHA for workplace compliance; collaborate with legal for compliance in accidents/injuries; labor training for safe operation of all machinery; management training for all safety functions; liaise with union and non-union employees to remain in compliance.
Key Achievements:
Produced a 22% increase in accident and injury reduction since May 2023.
Developed the safety culture within Region 4 which lead to over 30 days without a lost time injury, a 100% increase from the region’s prior average of 15 days.
Terminal Managers within Region 4 have remained between 105% and 154% compliance with safety management procedures since May 2023.
General safety management procedure compliance has remained above 105% since May 2023.
Terminal Manager, Yellow
Terre Haute, IN 47805 May 2020 to May 2023
Office Manager, Yellow
Indianapolis, IN 46241 March 2019 to April 2020
Division 6 Coordinator, Yellow
Louisville, KY 40207 December 2018 to February 2019 Operations Manager, Yellow
Louisville, KY 40207 February 2017 to December 2018 General Office Clerk, Yellow
Chicago Ridge, 60504 September 1997 to February 2017 Certifications
and Training:
Certifications:
• OSHA 30, JJ Keller
• Smith System Certified Trainer, Smith System
• Safe Align Certified Trainer, DEKRA
Training:
• LYTX Qualified, Yellow
• Drive Cam Qualified, Yellow
• Power BI, Yellow
• DEKRA Qualified, DEKRA
Honors:
• Safety medal recipient and broadcasted companywide on The Marlin Network for having the safest terminal in the country
• Publication in American Trucking Association recognizing above and beyond dedication to safety and service (February 2010)
• 22 time Yellow On the Spot Award winner
• Publication in Yellow’s 10-44 newsletter for extraordinary customer service
• Red Carpet Customer Service Award winner
• Two-time Signature Service award winner
Activities:
• Founding member of Yellow’s Women’s Empowerment Group
• Founding member of Yellow’s LGBTQ+ Empowerment Group
• Member of Women in Trucking at Yellow
Education: JOLIET JUNIOR COLLEGE, Joliet, IL 60431 Associate of Arts General
Recipient of Presidential Academic Achievement: Honor Roll for achieving and maintaining a 4.0+ GPA
References
of
Carrie Dicker
Tim McKinstry, Senior Vice President of Operations Yellow
2000 Lincoln Hwy.
Chicago Heights, IL 60411
Phone: 317-***-****
Email: adysqc@r.postjobfree.com
Dave Chafin, Vice President of DC Operations
Yellow
1818 S. High School Rd.
Indianapolis, IN 46241
Phone: 219-***-****
Email: adysqc@r.postjobfree.com
Richard Nowicki, Vice President of Operations
Yellow
1000 Chaddick Drive
Wheeling, IL 60090
Phone: 331-***-****
Email: adysqc@r.postjobfree.com
Alanna Zicha, Associate Project Manager
WM Sustainability Services
1000 PACCAR Dr.
Columbus, MS 39701
Phone: 662-***-****
Email: adysqc@r.postjobfree.com
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