HEALTHCARE/MEDICAL/CLERICAL/ADMIN.ASSISTANT

Laura Heinze

**** *. ****** ***

Clovis, CA 93619

559-***-**** (cell)

Employment: Kaiser

Permanente, Fresno 4-05 to 3-10

559-***-****

-Patient Care Services-Supportive Services Rep

Fresno Surgery Center, 6-01 to 12-03

559-***-****

Administrative Assistant/FileClerk III

County of San Luis Obispo 9-96 to 7-99

805-***-****

Senior Typist Clerk/Administrative Assistant

Children’s Hospital of Central Calif. 10-90 to 7-95

559-***-****

-HIM Clerk III

Duties:

-Strong proficiency with MS Office applications (Excel, Word & PowerPoint) and OneStaff, Windows NT/98/95, Lotus Notes, Stentor, PACS, PARRS, MRMS, STENTOR, MEDDS, REGPLUS, AIRMAIL, TIME SYSTEM, ONESTAFF, GRASP and MediTech, word processing, spreadsheets, database management, multi-line phones, scheduling staff, office support, customer support, office management, project management, document preparation.

-Staffing of Kaiser in-patient hospital, over 500 employees. -Scheduling of staff coverage, vacation coverage, and call outs. -Provided support and training to new staff in office orientation, staffing procedures, computer applications and Union Contract requirements.

-Served as a calming influence in a fast-paced office. -Multitasking, detail oriented with great organizational skills and interpersonal skills. -Filing, coding of x-rays/outpatient surgeries, suspension of drs when needed. -Sending out certification notices. -Chart assembly and analysis -Consistently present a professional image, both on the phone and in person. -Demonstrates the ability to multitask in a fast-paced environment, while maintaining an emphasis on quality and customer service. -Manage a multi-line phone system. -Work one on one with the Nursing Supervisor to staff all areas. -Responsible for scheduling maintenance/appointments for 35 county cars. Admin asst. to all departments.

-Filing of client applications for Medi-Cal, Food Stamps, General Assistance. Education:

B.A. degree in Liberal Studies

California State University, Fresno 8-01 to 5-04, Overall G.P.A. 3.5 Laura Heinze

5853 N.McCall Ave

Clovis, CA 93619

559-***-**** (cell)

Employment:

Clovis Unified School District 10-18 to 8-19

559-***-****

-Special Education Instructional Aide (Sub)

Southern Calif. School of Interpretation 2-04 to 7-04 559-***-**** (School closed)

-Administrative Assistant/Office Manager

Clovis Unified School District 1-01 to 12-02

559-***-****

-Reading Intervention Specialist/Administrative Assist.

-Strong proficiency with MS Office applications (Excel, Word & PowerPoint) and OneStaff, Windows NT/98/95, Lotus Notes, Stentor, PACS, PARRS, MRMS, STENTOR, MEDDS, REGPLUS, AIRMAIL, TIME SYSTEM, ONESTAFF, GRASP and MediTech, word processing, spreadsheets, database management, multi-line phones, scheduling staff, office support, customer support, office management, relations, project management, document preparation. -Opened up the school location for classes, set up classrooms, locked up/closed up school when classes were over. -Registered students for classes, took payments, gave receipts, sold textbooks, nightly deposits at the bank. -Started up all library computers ready for kids, Sensory play, Snack breaks, 1 on 1 with non-verbal 3rd grade child, cafeteria watch.

Skills & Abilities: *Interpersonal

skills *Office Management *Accounts Payable/Receivable *Registration *grade papers/administrative duties *Prepare and distribute all student literature *maintain attendance/grades *Ordering supplies *Helping special Ed students to do their daily work/participation *1 on 1 working with the Reading Intervention program students. *Daily communication to families with updates

Education:

B.A. degree in Liberal Studies

California State University, Fresno 8-01 to 5-04, Overall G.P.A. 3.5

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