Customer Service Quality Control

JOHN HUGHES

San Antonio, TX ***** 361-***-**** ******************@*****.***

Professional Summary

Hardworking Team Member/Manager experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime.

Talented and focused individual with a good number of years of expertise loading and unloading merchandise and operating warehouse equipment. Looking for Management position with top-notch organization.

Resourceful Manager able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands.

Skills

Managing Cash Register

Performance Tracking and Evaluations

Scheduling and Coordinating

Managing Operations and Efficiency

Managing Reception

Staff Management

Administration and Reporting

Issue and Conflict Resolution

Food and Beverage Management

Managing Employee Relations

Budgeting and Resource Management

Overseeing Employees

Productivity Performance

Timelines and Milestones

Supplier Relations

Work History

Order Selector 07/2022 to 11/2022

Trancy Logistics America – San Antonio, TX

Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.

Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.

Checked inventory and selected products from specific locations based upon availability. Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.

Quality Control Inspector 01/2022 to 06/2022

Reyes & Hayashi Inc./Toyota – San Antonio, TX

Communicated with production team members about quality issues. Performed visual inspections and non-destructive tests where appropriate. Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Evaluated components and final products against quality standards and manufacturing specifications.

Monitored performance and generated reports detailing quality of product and defect rates. Completed precise measurements using special tools. Created and deployed best practices to improve efficiency and reduce defects. Used Variety of Tools to inspect quality of products, taking note of functionality, appearance and other specifications.

Lead Line Cook 02/2021 to 12/2021

Big House Burgers – Alice, TX

Created identical dishes numerous times daily with consistent care, attention to detail and quality.

Maintained well-stocked stations with supplies and spices for maximum productivity. Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.

Unloaded food supplies from distributor trucks to efficiently organize inventory. Produced high volume covers per day and maintained near-perfect customer satisfaction scores.

Grilled meats and seafood to customer specifications. Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Checked each food item for freshness and provided feedback to kitchen supervisor for removal. Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business. Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross- contamination.

Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.

Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Hydroelectric Engineer 06/2020 to 01/2021

Maruchan Texas – San Antonio, TX

Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.

Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.

Prepared cost estimates, schedules and project specifications for proposals. Participated in formal internal design reviews of proposed products and components, providing input on potential technical improvements.

Coordinated sampling and analysis tasks for ongoing production efforts to verify quality of finished products.

Responded to technical concerns quickly and effectively devised solutions. Performed quality control procedures on equipment and materials. Collaborated with on-site directors, operations managers and supervisors on engineering projects.

Implemented safety and accident prevention programs for each project. Monitored project progress, ensuring conformance to design specifications and safety standards.

Inspected Water Tank equipment before, during and after projects to maintain progression and functionality.

Tested and assembled Food Samples and took those samples down to the lab to be tested to insure that those samples were within the required specifications for consumer taste and consumption.

Tray Valet 01/2019 to 12/2019

Methodist Hospital Stone Oak – San Antonio, TX

Delivered guest vehicles smoothly and met diverse needs of valet customers. Helped guests unload and load luggage.

Answered guest's questions about property amenities and services. Responded to customer requests efficiently and with knowledgeable assistance. Determined customer needs by asking relevant questions and listening actively to responses. Surgical Rooms Sanitizer 03/2018 to 11/2018

Baptist Hospital Stone Oak – San Antonio, TX

Maintained clean and hazard-free work areas.

Cleaned wash equipment after shift and confirmed proper storage. Kept equipment in good working order and properly stored between jobs. Used scrapers, brushes and cleaners to eliminate layered on dirt, mud or debris. Inspected washing tools, equipment and materials daily for damage or needed repairs. Vacuumed and steam cleaned interior floors carpet and seating. Trained new employees on proper washing procedures and company policies. Delegated assignments to team members and monitored quality of work from each person. Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Emptied waste paper and other trash from premises and moved to appropriate receptacles. Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors. Maintained optimal supply levels to meet daily and special cleaning needs. Maintained floor cleaning and waxing equipment.

Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Identified repair needs and major maintenance concerns, and escalated issues to management.

Used power scrubbing and waxing machines to scrub and polish floors. Promoted building security by locking doors and checking electrical appliances for safety hazards.

Shift Manager 09/2015 to 05/2017

Papa John's Pizza

Trained and mentored new employees to maximize team performance. Supervised employees and oversaw quality compliance with company standards for food and services.

Kept employees operating productively and working on task to meet business and customer needs.

Coached crew members to optimize performance and motivate toward more efficient work. Residential Instructor 09/2006 to 07/2013

Hope Network Behavioral Health Servives – Walker, MI Taught residents life skills needed to function and provided positive reinforcement to boost confidence.

Worked with staff members and teachers to design comprehensive and individualized plans to optimize resident education.

Met with students, parents and administrators to address and resolve students' behavioral and academic issues.

Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.

Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Administered prescribed drugs to high-volume patient caseload. Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

Reported changes in patient status regarding drug therapy. Kept digital records of patient details, medications, billing and other activities. Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.

Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Increased medication and medical terminology knowledge through research and continuing education.

Facilitated personal hygiene management, feeding and ambulation. Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Transported patients between rooms and appointments or testing locations. Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Provided safe and compassionate assistance to those with Behavioral Disorders and Medical Complications.

Ward Clerk 09/1997 to 01/2001

Alice Physicians & Surgeons Hospital – Alice, TX

Answered multi-line phone systems to manage incoming and outgoing calls for busy medical Surgical floor.

Organized paperwork for doctors, nurses and patients. Documented latest information in computer system and printed paperwork. Filled out records, staffing sheets and patient documents. Stored and retrieved permanent records on daily basis. Organized paperwork such as charts and reports for office and patient needs. Supported office staff and operational requirements with administrative tasks. Managed incoming calls and directed to appropriate department. Maintained rapport with physicians, nurse,s and other healthcare personnel. Provided information for patient admissions and discharges to foster timely processing. Maintained current and accurate medical records for patients. Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Transcribed doctors' medication orders, lab test requests and care plans. Processed lab paperwork and requests according to physicians' orders. Education

Bachelor Of Applied Science: Psychology 08/2003

Texas A&M University - Kingsville

Bachelor Of Applied Science: Psychology 08/2001

Coastal Bend College - Alice, TX

Continuing education in all basic areas of study.

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