Customer Service Business Analyst

PROFESSIONAL SUMMARY

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

WORK HISTORY

HCL Tech - HR Executive

12/2019 - 04/2022

•Developed and implemented onboarding and orientation programs for new employees.

•Advocated for staff members, helping to identify and resolve conflicts.

•Maintained regular schedule of onboarding classes, one-on-one meetings, and transitional hand-offs to supervisors.

•Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

•Assessed onboarding systems against company needs and made improvements at level of company, department and job type to align with needs.

•Put together employee files and collected required digital or physical information to meet requirements.

•Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.

•Collaborated with managers to identify and address employee relations issues.

IGrandee Technologies - Junior Business Analyst

03/2015 - 10/2019

•Updating, implementing, and maintaining procedures.

•Performing user acceptance testing.

•Performed gap analysis to identify areas of improvement.

•Interacted with internal customers to understand business needs and translate into requirements and project scope.

•Collaborated with stakeholders to define project objectives and criteria.

SKILLS

•Human Resource Information System

(HRIS)

•Project Management

•SQL

•Python

•Power BI

•Tableau Dashboard

•Proficient in MS Office

EDUCATION

University of Texas At Austin Austin, TX • 04/2023

Certificate Program: Data Analytics Essential

University of Madras

Chennai, India • 12/2014

MBA: International Business Management

MOP Vaishnav College For Women

Chennai, India • 06/2012

Bachelor of Science: Electronic Media

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