Customer Service Assistant Managers

OZIAS “Rosiey” BATISTA

Cell Phone: 347-***-**** • ****.*****.*******@*****.***

PROFESSIONAL PROFILE

A dedicated Army Veteran with 10+years of Management experience. An ability to manage multiple tasks and meet required deadlines, demonstrating well-developed interpersonal skills and the ability to establish effective relationships with diverse personalities. Strong leadership skills and the ability to act independently and proactively to develop innovative solutions and approaches to problems. Self-motivated collaborator that works diligently, takes initiative, and actively contributes to the overall success of the team.

ABILITY SUMMARY

•Consistently able to obtain high productivity from employees.

•Ability to connect with customers and develop a rapport.

•Ability to change and adapt behavior and work methods in response to changing conditions and unexpected obstacles.

•Ability to coordinate personal, confidential activities and appointments with the utmost discretion.

•Proficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook).

SKILLS SUMMARY

Good time management

Excellent customer service

Excels under pressure

Positive Attitude

Bilingual (Spanish)

Relationship building

Team player

Leadership

Innovative

Performance Analysis

Problem solver

Multi-tasker

CORE COMPETENCIES:

•Supervised and managed sales and support staff of 8.

•Determined product lines, maintained inventory levels, managed vendors, designed marketing, and sales campaigns, oversaw merchandising, and supervised assistant managers and business services team.

•Personally, addressed customer complaints upon escalation by assistant managers.

•Coordinated with contractors and subcontractors. Resolved problems and maintained friendly and effective relations.

•Earned respect with a proven ability to obtain high performance levels from employees while maintaining a pleasant working atmosphere.

•Initiated personnel actions involving the recruitment, selection, promotion, transfer, commendation, and disciplining of subordinates.

•Arbitrated termination situations and participated in all termination interviews. Conducted all exit interviews and identified causes for termination.

•Modified timelines and work schedules per company needs.

•Developed employee performance standards; reviewed quality and evaluated work performance.

•Effects minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases.

•Establish and maintain effective working relationships with management, employees, and vendor representatives.

•Plan, develop, and implement strategies to assist in gaining a higher education certificate, diploma, or degree.

•Maintain accurate and complete records of participant interactions, events, and all other work assignments.

PROFESSIONAL WORK EXPERIENCE

Career Consultant

Disabled Veteran Program Specialist

Manager

CareerSource Central FL

NYS Dept. of Labor

Variety Management

Orlando, FL

New York, NY

New York, NY

02/2022-Present

03/2015-04/2022

02/2008-05/2011

EDUCATION

Bachelor of Science in Business Administration

Alvernia University

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