Customer Service Data Entry

Flora Barnell

PHOENIX, AZ 602-***-**** ****************@*****.***

SUMMARY OF QUALIFICATIONS

●Currently enrolled in a Medical Insurance Billing and Coding program from an accredited institution

●Exceptional ability to apply common sense and understanding in carrying out instructions

●Excellent communication skills both verbal and written

●Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control

●Familiar with electronic health records and various computerized coding programs.

●Experienced in the medical field in both large and small office settings

EDUCATION

May 2023

Medical Billing and Coding Certificate, Carrington College, Phoenix, AZ

2019

Associate of Occupational Studies, College America, Phoenix, AZ

●Graduated magna cum laude

PROFESSIONAL SKILLS

●Bilingual in English and Spanish

●Phlebotomy & injections

●Data entry & scheduling

●EMR/ EHR experience

●Customer service

●Checking claim status/collections

●Claims follow-up

●Workers’ compensation & disability

●Insurance verification

●Microsoft Office Suite

●10-key

●CPR/First Aid certified

●Vitals & exams

●Infection control & aseptic procedures

●CPT Coding/ICD-10 Coding/HCPCS

●CLIA, HIPAA, OSHA training

●Posting payments

●Medical terminology & abbreviations

●Medicare fraud & abuse

●CMS 1500, UB-04

●Charge entry

WORK HISTORY

October 2019 - Current

Caregiver Valley of the Sun Phoenix, AZ

●Assist with all daily living activities and needs for all patients

●Develop rapport to create safe and trusting environment for care.

June 2019-July 2019

Medical Assistant Extern Medicine for Business and Industry Phoenix, AZ

●Performed employment physicals including for Department of Transportation; collected histories, vitals and current complaints via patient interviews

●Ensured collection of lab specimens by appropriate lab courier

●Performed clerical duties, such as word processing, data entry, answering phones and filing

May 2007-June 2012

Customer Service Representative PetSmart Inc Phoenix, AZ

●Documented all calls and interactions with stores and drivers

●Assisted store managers with setting appointments, shipping and special-order requests, and arranging merchandise pick-up at other locations while coordinating with drivers

●Solved problems that arose with drivers and mangers

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