Customer Service Store Manager
Resume:
SHAWNTAE WARDELL
CONTACT
********@*****.***
STRENGTHS
Responsibility Mentorship Communication Strategic
Motivated customer service professional with 15+ years of experience in customer service, operations, multi-tasking and problem solving. A desire to continually grow and learn while sharing knowledge with peers to assist in achieving higher goals.
Charismatic leader ready to bring her collaborative mindset, adaptability and strong work ethic to your team.
« Outstanding collaboration assisting a fellow SR with workloads, including ERPA, appointments, PE inputs and rep-payee interviews, while maintaining her own workloads. She comes to the reception desk without being asked, when waiting times are high. »- District Manager
SKILLS
EFFECTIVE COMMUNICATOR
TEAM BUILDING
PAYMENT PROCESSING
TIME MANAGEMENT
FINANCIAL BUDGETS
MANAGEMENT
PROCESS IMPROVEMENT
PROBLEM SOLVING
ADAPTABLE
COLLABORATIVE
EXPERIENCE
Resident Associate
Coos County Resolution Center Coos Bay, OR 2023 – Current
•Client Relations : Intake/discharge, administer medication, create weekly menus, detailed documentation of all aspects of client care, effectively communicate with community partners to achieve client wellness goals
Store Manager
Orlands South Coast Beauty Coos Bay, OR 2020 – 2023
•Customer Service : Ensure in stock conditions, provide a clean, organized, easy shopping experience while providing superior customer service
•Store Management: Order product, conduct inventories, maintain cash drawers and budgets, set schedules, maintain vendor relationships.
Customer Representative
Social Security Administration North Bend, OR 2007 – 2019
•Customer Service : Field customer queries and complaints, de-escalate problematic customers while fast tracking them for problem resolution
•Productivity Metrics: Answered high volume inbound calls, met and exceeded productivity targets, while maintaining proper documentation for tracking and accountability purposes.
•Training & Development: Mentor new assoiciates, voluntarily takes on additional responsibilities and tasks, processed Medford SSI wage posting cases, on site resource specialist, lead on TPPS 7 training
•Awards: ROC Award, Multiple Exemplary Contribution & Service Awards
CREDITIALS
Associate of Applied Science: Human Services
Southwestern Oregon Community College, Coos Bay, OR
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