Dylan Hoang

Phone: 206-***-****

Email: adysl4@r.postjobfree.com

Objective

Highly adaptable young professional fluent in both English and Vietnamese with the ability to succeed in both team and individual settings. Looking to gain intermediate level skills and experience. Comfortable with learning new technologies and software. Experience

Therapydia Ballard Office Coordinator June 2023 -present Therapydia Ballard, Ballard, WA

● Scheduling appointments, authorizing insurance, greeting and registering patients, collecting co-payments and deductibles.

● Assist the full-time Office Manager with administrative tasks, office organization, ordering supplies, contacting vendors and other personnel for maintenance.

● Support the physical therapists with clinical flow, such as cleaning tables, organization of clinical supplies, assisting with patient care

● Identification of potential marketing opportunities and assistance in the development of new programs, including maintaining and using proprietary marketing software for online and offline marketing efforts.

● Assist the other clinics in the region with administrative duties, as needed. UW Medical Genetics Administrative Assistant Jan 2022 - June 2023 University of Washington, Medical Genetics, Seattle, WA

● Multitask and manage various administrative duties, such as answering phone calls, scheduling appointments, organizing files, and managing correspondence

● Reconciliation, validation, and organization of company transactions/budgets

● Collaboration and communication with team and company regarding outdated or unorganized transactions/budgets Infinity Rehab Administrative Assistant March 2021-September 2021 Horizon House, Seattle, WA

● Assisting multiple clinics with obtaining physician orders, faxing, and photocopying

● Managing reports for weekly and monthly therapy documentation requirements

● Scheduling patients for therapy appointments and providing reminder phone calls

● Tracking insurance authorization for patients

● Proficiently communicating with patients, physicians, and staff via email, telephone and in-person

● Attending in-services and staff meetings as directed UW Medical Center Physical Therapy Assistant October 2019 - March 2020 University of Washington Medical Center, Seattle, WA

● Assisting therapist with treatments, exercise, and balance classes

● Providing transportation for patients to and from therapy, as well as distribution of equipment to patient rooms

● Organizing a variety of home exercise and precaution sheets

● Performing baseline measurements prior to and after therapy to assess patient progress

● Answering phone calls, sending faxes, xeroxing and updating equipment and information database McDonald’s August 2019 - January 2021

Westwood Village, Seattle, WA

● Delivering prompt, friendly customer service at the front end and drive-thru

● Handling cashier duties and processing customer orders

● Preparing and presenting food with enthusiasm and friendliness Volunteer Experience

VEYM Volunteer Youth Leader April 2018 - Present

Vietnamese Eucharistic Youth Movement, Burien, WA

● Working alongside other youth mentors to teach and influence youth of all ages

● Planning and implementing weekly lessons to educate youth on the Eucharistic Movement and Catholicism

● Organizing and executing events through collaboration with fellow youth leaders Education

University of Washington - Bachelor of Science in Psychology 2018-2023 Seattle Preparatory School - Graduate 2014 - 2018

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