Customer Service Data Entry

Cleveland, Ohio ***** 216-***-**** *************@*****.***

SHAWNTEE GREENE

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. PROFESSIONAL

SUMMARY

SKILLS A very enthusiastic

individual with diversified

clerical background. A

professional self-starter

and fast learner who

enjoys all aspects of office

operations.

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● Experienced in

Microsoft Office (Word,

Excel, Outlook, Power

Point & Access)

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Experienced in performing

secretarial duties- type 60

words per minute operate

Dictaphone, filing, efficient

organizational skills,

strong written, grammar,

proofreading, and

problem solving and

communication skills.

●

Excellent customer service

skills

●

Team player with a

willingness to help others

when needed

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CUSTOMER SERVICE ASSOCIATE 11/2020 to Current

Management Council Of The Ohio Education Computer Network, Cleveland, OH SECRETARY 11/2019 to 11/2022

Cleveland Metropolitan School District, Cleveland, OH WORK HISTORY

Ensure projects adhere to framework and all documents maintained appropriately for each project

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● Assess project risks and issue and provide solutions where applicable

● Responded to customer calls and emails to answer questions about products and services. Provided training and support to new associates to help provide high-quality customer service.

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● Solved problems with products and services by providing customers with technical support. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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Problem-solving, communication skills, purchasing knowledge working with customers and vendors.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Assist in supporting and performing all functions of the school office including interacting with students, staff, families, and community members in a manner characterized by respect, concern, and commitment to support and serve; perform administrative duties to support principal; supervise the maintenance of records; the preparation and issuance of

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CLAIMS REPRESENTATIVE 12/2014 to 12/2018

Blended Glass Adjuster, Progressive Insurance, Mayfield Heights orders, permits, licenses, certificates, requisitions, and reports.

● Answered multi-line phone system and enthusiastically greeted callers.

● Scheduled appointments and conducted follow-up calls to clients.

● Screened visitors and issued badges to maintain safety and security. Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

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Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

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Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

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I take and resolve new and existing glass claims with low to medium coverage and damage complexity via in-bound or out-bound calls

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I create an easy, caring, and confident claims experience while delivering difficult messages and diffusing often highly emotional and/or stressful situations for our customers

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Always educate customers on available repair options; facilitate the use of repair options while preserving customer choice; Resolve low complexity coverage issues; applied policy and state laws to claims handling; maintaining daily diaries and document claim notes; follow-up on customer satisfaction issues and customer surveys; at times, I may set-up new claims reported via inbound call while conveying proper follow up expectations with limited assistance

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I provide customer service by gathering information on existing claims and directing customer to appropriate party

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● As well as scheduling appointments for Service Center pick-up calls.

● Followed up with customers on unresolved issues.

● Analyzed and addressed escalated claims to resolve issues quickly.

● Worked productively in fast-moving work environment to process large volumes of claims. remington college

certified medical assistant, 1999

EDUCATION

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