Customer Service Project Management
Resume:
Olive Branch, MS *****
*************@*****.***
EDUCATION AND
TRAINING
Certification
Project Management
MedCerts, Online
December 2022
Certification
Comptia Cysa+
Medcerts, Online
2021
Certificate
Customer Service
Medcerts, Online
2021
SUMMARY
Hard working professional dedicated and focused on providing exemplary Project Management. Motivated to continue to learn and grow while serving clients effectively and adhering to and maximizing budgets and timelines. Understand the project management process from start to finish Define project prioritization, life cycles and roles Assess project recovery alternatives and develop recovery plans Identify the elements involved in performing and controlling projects Manage project closure and transitioning process Understand how service teams can enhance customer service and customer retention Create professional quality documents in Microsoft Word and Excel Prepare, edit, and proof documents in Microsoft Word Enhance Microsoft Word documents with lists, tables, and graphics Organize data and perform calculations using Microsoft Excel Analyze information in Microsoft Excel using filters, tables, and pivot tables. SKILLS
EXPERIENCE
LICENSED INSURANCE AGENT
independent Olive Branch, MS October 2021 - Current 92A AUTOMATED LOGISTICAL SPECIALIST
Army Tupelo, MS May 2013 - May 2022
ALIYAH DOBBS
• Time Management
• Critical Thinking
• Customer Complaint Resolution
• Creative Problem Solving
• Data Entry and Maintenance
• Multitasking and Prioritization
• Microsoft Office Expertise
• Increasing Efficiency and
Productivity
• Team Guidance and Management
• Schedule Coordination
• Logistics Process Improvement
• Inventory Counting
• Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
• Developed fact-finding interviews to determine need for coverage.
• Prepared proposals and conducted closing interviews to increase insurance sales.
• Leadership, financial responsibility,self sufficient, effective communication, integrity, technology skills, teamwork and ability to work under pressure
• Achievement: successfully managed and led a team of more than 6. AD
MAIL CARRIER
US Postal Service Nettleton, MS October 2017 - April 2022 CERTIFICATIONS AND LICENSE
Certifications
License
• Reviewed supplies inventory levels and purchased necessary items.
• Inspected equipment for wear, specifications adherence and issues.
• Examined freight to determine loading sequences.
• Scheduled materials shipments and transportation for on-time delivery, reducing delays.
• Checked loaded materials compared to work orders for correctness.
• Skills: organizational skills, attention to detail,efficiency, integrity and respect for confidentiality and privacy
• Good communication, interpersonal and customer service skills
• Achievement: cut down time and cost for the company.
• PMI – Project Management
• Comptia A+ -Cyber security analyst
• CSC (Customer service)
• Life insurance
• health and accident insurance
Contact this candidate